NON-ESSENTIAL RETAIL STORES: HOW TO REBUILD CONSUMER TRUST

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On the 15th June 2020, the Government allowed non-essential retail stores to reopen after being initially forced to close in April due to the outbreak of Coronavirus. Since, it’s been a tough ride for business owners. Trying to maintain a level of consumer trust whilst also being unable to operate is difficult. With many workers on furlough and so many businesses having to cease trading in all respects, some companies mightn’t have had the time to work on their communications and brand reputations during the lockdown period. So, if this is you, we’ve put together some advice on how to rebuild consumer trust and your brand image as you reopen today.

Rebuild Consumer Trust With Visibility

Rebuilding trust starts with being transparent and visible. There are a number of channels you can use to communicate with your stakeholders: social media, email, face to face, even through the press by getting publicity for your brand. You’ll also want to reach people that aren’t in your pre-existing consumer pool, too. We’ll touch on rebuilding stakeholder relations further down, but to really get your foot off the ground as non-essential retail stores begin to reopen, you’re going to want to make sure you’re visible to the entire public. As many people as you can be.

Spread the word of your reopening far and wide, make use of social media, and also sponsored posts where appropriate. Generate press coverage for your business and be loud. It’s all about being visible, especially if you trade in a saturated market. Don’t go quite and assume people will remember you – it’s been a torrid time for us all, you’ll need to remind people why they will love your brand. This is the first step of rebuilding trust.

Communicate What You Are Doing Differently

Now that you have the attention of stakeholders, you need to make sure you’re telling them the right thing. When announcing that you are reopening for trading, you’ll also need to communicate at the same time the steps you are taking to be Covid-19 secure. Presently, non-essential retail stores are only allowed to reopen if they can follow the 2m social distancing rules and can put precautions in place to protect shoppers. You’ll likely be doing this, so let your customers know too.

Lockdown has been an extraordinary and unprecedented time for us all, not least in the UK but across the whole world. Consumer attitudes are bound to have shifted and thus it’s only to be expected that some may be reluctant to get back out there and visit retailers such as yourself again. If you want to rebuild consumer trust, you need to be prepared to be very open, honest and detailed about how you are keeping people safe; and more importantly – you need to ensure those responsible measures are adhered to.

It could be as simple as posting on social media the signage you have installed, the sanitation points that you have around stores or the precautions staff are taking when they come into contact with consumers, or you could post updates on your website or email your databases. Have you and your staff taken Covid-19 hygiene courses in preparation? Share that too. There are plenty of ways to put the message across, the most important thing is making sure it’s said one way or another.

Encourage And Share Testimonials

One of the best forms of marketing remains to be WOM (word of mouth). Around 75% of people go to friends of family for product or service recommendations. If you’re offering a great in-store experience that allows customers to feel safe, then it’s likely they’ll tell somebody that they know about it. However, as a business, it helps to move that along even more and encourage wider testimonials. Is there a way you can incentivise customers to review their shopping experience? If so, this is something worth capitalising on as not only does this encourage further support from the public but it also gives you content to leverage on social media to keep on reinforcing and rebuilding consumer trust in your brand.

Don’t Ignore The Situation, Acknowledge It

Finally, it could be tempting to adopt a ‘business as usual’ stance. Not all brands will want to address the issue of Coronavirus head on, perhaps in fears of it putting more fear into consumers or even because simply that’s what everybody else is talking about. However, news concerning Covid-19 is quite frankly unavoidable. It’s fair to assume that almost everyone living in the UK will be aware to some degree of what has happened, and as such to not address it could even be seen as ignorant.

It’s important to acknowledge as a brand why you were closed, why you are now reopening and most importantly – what you have changed. Government regulations aside, you have a duty to your consumers to adopt safe measures as a retailer, being upfront about these is important – if you communicate to your customers and explain that their safety is paramount, this is a good way to rebuild consumer trust and encourage them that it is safe to shop with you.

Need Help To Rebuild Consumer Trust In Your Brand?

If you’re a brand – non-essential retailer or other – and are in need of support as your business reopens, then get in touch with The Source. Whether you’re needing to communicate to your customers, or market to a wider audience, we have experience in both B2B and B2C PR, marketing, social media and digital communications, we can help you.

9 WAYS TO GENERATE PR FOR SMALL BUSINESSES & SMES

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Getting publicity for your business, especially in times such as these, is important. A sound PR strategy can help to increase your leads, boost your sales, widen your consumer base and also improve your overall brand awareness. If you’re a small business or SME (turnover of around £1.5m+) it’s important to communicate with your stakeholders and spread the visibility of your brand, so you can turn your SME into a larger scale operation. Chances are, you won’t have a fully-fledged internal PR team to guide your strategies, you might be looking for a PR agency to support your organisation, but until then, we’ve put together 8 easy tips around how to get PR for small businesses and SMEs…

Why Bother With PR For Small Businesses & SMEs?

But first, PR (Public Relations) is the function of protecting and improving your brand visibility and reputation.

Not only does it work in safeguarding your brand against any public backlash and handling your communication strategies in a crisis, but a great PR strategy will also help to grow your reputation and make your business name more recognisable amongst your target audience.

This can be through growing your social media following or generating awareness of your business in relevant media outlets – both of these, along with other PR tactics, work to an overall aim of making your small business name more recognisable. They include:

We will touch on them further below.

Some very large organisations may have an in-house PR and marketing team, others, as well as SMEs and smaller businesses, may utilise the support of a PR agency, like ours.

9 Ways To Generate PR For Small Businesses & SMEs

There are a number of ways in which you can generate media attention and publicity for any brand, we have covered them here. With smaller organisations, you may have to work a little harder to get your name out there – there will likely be some degree of competition no matter what industry you’re in, so you need to make your brand memorable.

From our years of experience in PR and Marketing, here’s 8 ideas we would recommend you test to generate PR for your small business

1. First, plan

Know what you want to say and mostly importantly – to whom. What are your USPs, strengths and benefits? How do you want people to see your business? This vital planning will help shape your communications that can be consistently delivered via a number of channels, be it media, social or online.

2. Turn your business stories into news

If you’ve done something amazing as a business, turn it into news and let everyone know about it. For example, if you’re supporting a cause this can help to strengthen your reputation and position you as a responsible business if you spread the word. Likewise, trade titles are often interested in appointments of senior staff. You may be surprised at what makes a good PR story. Start by publishing information on social media, and then perhaps get in touch with the local papers with a press release, to see if they’d like to write about you.

3. Be chatty on social media

One of the best ways to build your brand reputation is to maintain an active voice on social media. PR covers online presence as well as getting media coverage in print, making sure you’re putting out great content on relevant channels and engaging with your customers is a key PR tip for small businesses and SMEs.

4. Communicate consistently

Even in hard times such as the Coronavirus outbreak, it’s important to keep communicating with your consumers. Don’t let them forget about you, and then turn to your competitors instead. As a business, a loyal consumer base is vital so ensure that you remain a consistent flow of communication through avenues such as social media, media appearances, email marketing and so on.

5. Be friendly with journalists

Even if you have no news to share, you can still get PR coverage for your small business or medium enterprise by remaining friendly with journalists; they might be looking for a business to feature in a round up piece – and could opt to use you if you’re on their radar. This tip is better matched with a PR agency, who will have a large database of journalists that they have built.

6. Make use of PPC & social ads

It’s worth considering PPC and social media advertising in your strategy, a great way to generate guaranteed exposure of your organisation. You’ll need to read up on the best keywords to target and then make sure you’re utilising the channels that your target audience frequent the most, but as with any other step, it’s important to remain consistently visible.

7. Consider influencer marketing

Working with influencers is still a viable way of generating PR for your brand, influencers are often trusted sources of information, with around half of Gen Z and millennials saying they trust their opinions. Create a database of reliable accounts and negotiate with them to promote your product or service.

8. Support charities & the local community

Everybody loves a good, positive story… So, make one. You can generate PR for small businesses, SMEs and multi-million-pound businesses by working with and supporting local charities and your community. Whether this is through fundraising, sponsorship or perhaps providing free goods and services to worthy causes. Doing fantastic things is a sure-fire way to achieve regional PR coverage for your small business at the very least.

9. Track & share your coverage

Most importantly, it’s crucial to track any PR coverage you might have achieved and share this to further strengthen your brand’s reputation. If you’re finding it hard to place where your brand might have been covered, you can set up Google Alerts for the name of your business. Be sure to share coverage on the relevant social media channels to further reinforce the integrity of your brand.

If you’re in need of further PR support, then why not arrange a free consultation with us to see how we can help strengthen your reputation and grow your brand. The Source PR is a PR Agency in Cheshire, North West, with over a decade of experience in supporting SMEs to larger corporations with PR, social media, marketing, SEO and more.

WORKING WITH INFLUENCERS IN 2020: EVERYTHING YOU NEED TO KNOW

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According to the annual UK influencer survey, a yearly research piece published by Vuelio in partnership with the Canterbury Christ Church University, there has been a year on year increase in the amount of earned and average income of influencers in the UK – this includes bloggers, vloggers and instagrammers. Today, we wanted to talk to you about working with influencers in 2020, covering:

The State Of Influencer Marketing In 2020

According to the findings mentioned above, around 1 in 5 influencers say that it is their main source of income, this is twice as many as in 2016. This tells us that the influencer marketing industry is on the rise, and therefore is still – as ever – a profitable means of generating publicity for your brand (if utilised correctly, which we’ll cover further down).

A quick look at Google Trends will also tell you all you need to know about the state of influencer marketing over the past years, ending of course, at the present day in 2020.

Working with influencers - State of the influencer marketing industry

Unprecedented growth in this industry means that influencer marketing is certainly a channel you should be considering in your wider communications strategy, if it suits your brand.

Influencers are operating on a number of channels, the most popular being blogs, but also across social media on Instagram, Facebook, Youtube and even TikTok. The average number of accounts that an influencer runs at any one time is 5, so there’s often a great chance that your brand will be seen by a vast audience and through a variety of media types.

The report from Vuelio also tells us that influencers are posting more frequently than ever before, with the highest percentage of survey respondents saying they post 5 or more times a week – meaning there’s plenty of opportunity for sponsored content for marketers and brands.

Working With Influencers: What Do You Need To Do?

If you’re a brand owner, working with influencers could be a golden opportunity. But how do you work with influencers? There are a few grounds rules that you should follow…

  1. Do your research

Before going out on a whim, do some background research into what kind of influencers you want to promote your product or service. Be mindful, though. Googling ‘fashion influencers’ will often turn up the most popular influencers out there, but these people tend to charge thousands for a single post, that’s if they’ll even consider your brand – if you’re just dipping your toe into influencer marketing, you’ll want to find more mid-tier accounts that have a loyal following but that won’t cost the earth to utilise. You can do this by looking through Instagram and in Facebook groups, or better yet, work with a PR agency with experience in working with influencers, and tell them your goals.

  1. Target the right audience

Be sure that firstly, your brand suits influencer marketing (you can determine this by cross referencing your target audience against demographics of different social media channels). Then, you’ll want to utilise influencers who are based in your niche. The most popular areas of influencer marketing are fashion and beauty, travel and lifestyle – if your brand fits into these sectors than working with influencers is certainly an avenue worth exploring.

  1. Make sensible offers

Vuelio’s UK influencer survey found that most influencers received between £1 and £100 per sponsored post, and over half of influencers said they would reject a pitch due to lack of sufficient compensation. Most influencers will promote a product or service for a fair price so long as it is relevant to them. However, you do risk harming relationships if you do not make a sensible offer. Brands will pay influencers different amounts depending on the type of content required, and to answer the question: “can I work with influencers for free?” the answer is yes, sometimes. According to Vuelio, 23% of influencers have produced branded content without any compensation, mainly because the pitch sent to them from brand or PR added value to their audience. Just be careful and considerate when making contact for the first time.

Working with influencers survey

  1. Set goals and follow them

As with any type of marketing, you’ll want to set goals and use KPIs to track them. What do you want to achieve with your influencer marketing? Is it sale of products, brand recognition or simply just more traffic to your website? Once you have defined what you want to achieve from working with influencers, you’ll then be able to work with them on a method that best suits you. It could be a social media post, a sponsored blog or even an Instagram takeover.

Why Should You Work With Influencers?

If your influencer marketing strategy is spot on, then working with influencers can be an invaluable experience for your brand. Why?

  • It can help to grow your following on social media channels
  • It creates endorsements for your products or services
  • It can drive traffic to your website or social media pages
  • It can result in sales of your product of service
  • It can create testimonials for your brand that can be used at a later date
  • It can help build your brand image and by creating a positive association with a prominent person
  • It can help reach your target audience in a new and exciting way
  • It can help find a new audience of potential consumers for your brand

For assistance with your influencer marketing strategy, call us on 01829 720 789 or send us a message for a free consultation, we have affluent experience in working with influencers and will help you open your brand to this modern way of marketing.

HOW TO GET PUBLICITY FOR YOUR BRAND

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Generating publicity for your brand, be it a start-up, SME or large-scale enterprise, is always a good idea. There are many different ways that you can put your business’ name in the public eye, but arguably one of the best methods is where the publicity is organic (i.e. it’s not an advertisement that you have paid for).

Why? Because people are more inclined to trust what is presented to them naturally. According to Nielson, 92% of people trust recommendations that are put to them by friends and family, while just under half of global consumers say that they trust newspaper and television ads. We can assume the latter is less, because people know that the advertisements are paid for and therefore the trust signals are not as strong. However, when your brand is at the forefront of the media from earned publicity – not an ad – it would be fair to suppose that this is likely to be not only more engaged with, but perceived as more reputable too.

This is, by definition, media relations – a type of PR (Public Relations) service that we offer here at the Source PR. Getting publicity for your brand and achieving that trust from potential consumers isn’t an easy job, which therefore makes it all the more worthwhile and rewarding when great coverage is achieved.

You can get publicity for your brand in many different ways, including:

  1. Show good community engagement
  2. Promote new product and service launches
  3. Give stakeholders an interesting story
  4. Provide statistics that make an engaging article
  5. Offering expert commentary to newspapers where relevant

We’ll expand on these methods below.

5 Ways To Get Publicity For Your Brand

There are a plethora of methods you can use to generate publicity, we’ve decided to explore our top five favourite tactics.

  1. Show Good Community Engagement

Building a brand reputation is as important, if not more important, than generating direct coverage for your business. Appearing in the media with product and service launches is great, but to create a brand image that will be more beneficial in the long term, you need to show your stakeholders what you’re all about. Is there something you can do as a business to support the environment, for example? Or perhaps even a local charity or organisation? Newspapers love positive stories, especially regional titles, so if there’s something you can do to create these optimistic stories (all the while building prolific CSR for your business) then you should do it – then be sure to tell the right journalists about it too so they can spread the word and generate publicity for you.

Publicity for your brand with community donations

Here’s a foodbank donation we did recently with one of our clients, it achieved lots of regional media coverage

  1. Promote New Product And Service Launches

One of the most straightforward ways of getting publicity for your brand is through promoting new product and service launches. However, media titles – both nationals and regionals – can’t cover every single launch. So, you need to make yours stand out. What can you do to make the press interested in your product or service? Perhaps you could create a bespoke launch event or thinking of an imitative way of boosting your new product, such as donating a unit for every unit sold, for example. It’s always a good idea to send your target journalists a sample of your product or service too, they’re more likely to write about something if they know it’s of a good quality.

  1. Give Stakeholders An Interesting Story

You can attract media coverage for your business if you can provide newspapers with an interesting story that they’ll want to cover, that also ties in with your brand. For example, do you have some interesting insights from your business (has a certain product seen more sales since UK lockdown) that you can share? You can test an idea out by creating a headline from your story and then asking friends or family if they’d read the article, if they’re interested, then there’s every chance a journalist will be too – so it’s well worth having a go at pitching.

  1. Provide Statistics That Make An Engaging Article

If you don’t have internal data to share you can also produce external statistics that media titles may be interested in. Could you run a study that runs parallel to the services or product that your business provides, and then sell that in as a story? You can run paid-for surveys on platforms such as YouGov, or perhaps you could conduct desk research and analyse trends to provide a great set of data that newspapers may want to write about.

  1. Offering Expert Commentary To Newspapers Where Relevant

And finally, another of our favourite ways to get publicity for brand is to give the media expert comments where relevant. If you’re a spa venue, for example, and a journalist is covering wellbeing tips to conquer stress – is that a topic you can offer extra insight to? Many writers often welcome tips and opinions from qualified people as it makes their pieces stronger, so all you have to do to generate coverage for your brand is identify these opportunities, and then be on hand to provide a comment if the journalist wants one. Often too, as these comments are provided out of goodwill, a journalist may also provide you a backlink to your website which’ll count towards improving your SEO performance. Great at attaining media coverage, high-quality backlinks and building up corporate and individual reputations, generating publicity through expert commentary is certainly a tactic we love here at The Source.

Publicity for your brand through expert commentary

Our Managing Director has been proficient in commenting on the Government’s Coronavirus communications strategy thanks to this type of outreach and reactive PR… This particular piece is in ITV News

Getting Publicity For Your Brand – It’s Not Easy!

These are just a few of our favourite tips for generating branded coverage, there are a whole host more that can be filtered into your PR strategy. If you need help in making the magic happen for your business, then please do give us a call on 01829 720 789 or contact us here for a free consultation.

Be sure to keep up with us on social too. Find us on Twitter, Facebook, Instagram and LinkedIn.

CORONAVIRUS COMMUNICATIONS: WHY FIRMER GOVERNMENT MESSAGING WAS NEEDED

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Anyone can get it.

Anyone can spread it.

Stay home, protect the NHS, save lives.

This is the new messaging that the government released last night, after previous attempts of strong Coronavirus communications messaging to the public arguably failed.

Coronavirus Communications – How Important Is Getting The Message Right?

Throughout the unfolding of this pandemic, the government has been met with the challenge of keeping the public well informed and engaged; essentially, they hold the key to successfully containing the virus. The challenge, however, is to share key information, without causing panic or underplaying the issue.

Initially, this begun with the government trying to assure people that the virus would be able to be contained, in multiple press confrences it was downplayed. Now, several weeks on, the Coronavirus communications tactics have changed.

Learning from their mistakes, we believe that the government has noted that their earlier tactics were not successful, and have now moved to more open, transparent, and if you like – firmer – comms.

The announcement of the lockdown was unlike anything this generation has ever seen. The messaging from the government was clear and concise: you must not leave your home.

Before this, using words such as ‘we advise’ and ‘we suggest’ meant that many did not feel inclined to follow the rules, which could potentially be to blame for the increase outbreak of Covid-19 that the UK is now experiencing.

Now, they have gone one step further: explicitly stating that anyone can get Coronavirus, and consequently, anybody can spread it. You must stay home if you want to protect the NHS and save lives.

Coronavirus Communications - New Government Messaging

The best Coronavirus communications ads are those that are clear, but also relatable. They need to hit home and feel personal. The handwashing ad message put out by the government, for example, was effective – giving people a clear message and a simple way of ensuring the right amount of time is taken by twice singing one of the UK’s best-known songs – ‘Happy Birthday’.

This kind of message sticks in the mind, and is something that we don’t doubt the public would have taken on board, as the message was strong and no-nonsense.

Again, the ‘catch it, bin it and kill it’ advert that we’ve all come to know shows a simple way for people to take basic protective measures with clear illustrations and a simple message.

There are no suggestions, there is a firm ‘you must do this’ tone in the messaging, and this is why it works.

Why Did The Government Change Their Message?

The more generic advice to ‘stay off work and self-isolate for 14 days’ if feeling unwell, argugably lead to exploitation.

It’s a simple message but one that required more detail considering the potential impact on the economy. In situations like this, a rigid Coronavirus communications message is required and though trying not to cause hysteria, it would have been a better idea for the government to give the public all the information they had available. Perhaps then, the population may have understood the implications and repercussions of continuing to socialise and ignore social distancing guidelines for as long as they did.

They say a picture paints a thousand words, this comparison image of the Kaaba in Saudia Arabia shows the impact that the right messaging can have:

Coronavirus Communications - New Government Messaging Coronavirus Communications - New Government Messaging

The shift in the outward communication from the government now has seen more definitive messaging in place: “you must stay at home”, “you must not see friends”.

Following this, a large proportion of the working population is now doing so remotely, people are following guidelines to only leave the house once daily, and shops are now practicing prolific social distancing measures. The change in communication is in no doubt responsible for this, and it goes to show the importance of putting across the right message.

Communication works.

In all cases though, the government must also refrain from getting drawn into ‘Armageddon scenarios’ by speculating on figures for potential rises in deaths or NHS capabilities.

We’ve already seen incredible panic food buying in shops and it is likely to detract from the messages around how best to manage the impending epidemic. Your message needs to be clear and strong, and needs to ensure no room is left for speculation.”

Getting your communications right isn’t easy, if it was, everybody would be experts!

 

If you or your business is in need of professional, quality and, if needs be, confidential Coronavirus Communications advice, please email louis@sourcepr.co.uk or call 01829 720 789.

Louis, Managing Director of The Source, recently gave the press his advice around the Government’s updated Coronavirus messaging as the updated campaigns were announced; his comments can be found in the Metro, ITV, Yahoo, Daily Mail and more.

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PR-ING THROUGH CORONAVIRUS: SMALL BUSINESS HELP AND ADVICE

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Coronavirus has caused truly extraordinary times, the UK – as well as several other countries – is currently on a lockdown. The first of its time.

Travel has been limited to all but essential movement, many businesses (such as restaurants, non-essential retail stores and gyms) have been forced to close their doors for the foreseeable future and the healthcare industry is under perhaps its biggest strain that this generation has ever seen. Because of current climate, we can’t shy away from the fact that many businesses are struggling. Whether you’ve had to temporarily cease trading altogether, or whether your customers are less inclined to part with their money due to the uncertainty at the moment – either way most organisations are feeling the pinch one way or another.

It’s not all bad news, however.

Though the current economic climate is bleak, and though many are struggling, we have also been given the gift of something that we wouldn’t normally have: time.

Now is not the time for radio silence, now is the time to be strengthening your brand message, communicating effectively and giving back to the community wherever you’re able. Whilst some brands have taken the stance of radio silence as the Coronavirus epidemic plays out, many others have adjusted and reacted to the current climate, and have been in a better position for it.

You have time to work on your strategies, to work on your brand position and to ensure that when this comes to pass, your business will emerge bigger and better than ever before.

If you’re a small business or an SME and struggling, there are a number of ways you can help yourself during this pandemic.

Small Business Coronavirus Help: How To Support Yourself

The government has already introduced revolutionary support for small businesses. Initiatives include a small business grant funding of £10,000 for all business in receipt of small business rate relief or rural rate relief, grant funding of £25,000 for retail, hospitality and leisure businesses with property with a rateable value between £15,000 and £51,000. This is as well as the job retention scheme put in place.

While this might be a short-term solution to an otherwise unnerving situation, it’s also crucial for small businesses to think about their long-term plans too.

Below, we’ve racked our PR, Social Media and Marketing brains together to bring you the very best advice on how your business can survive through Coronavirus; how to keep marching on through these uncertain times and how to effectively retain your brand image and position.

Don’t Give Up On Your Team

First and foremost, you need to trust your team.

Unlike many business crises, we’re all in this together and there are many businesses from various industries that are all feeling the strain that Coronavirus has brought about. In most business cases, your team will be instrumental to your survival during this period, so before adjusting your business strategies, you should be providing your team with the technology and support needed to undertake their work and trust that they will continue to deliver remotely.

Trust opens the door to productivity; the more you give, the more you get back.

Keep On Communicating

Effective communication has never been more important.

You should be keeping your communication channels open. You may appear closed to the outside world but it’s important to share the business’s contingencies, its plans and any changes in service. Share your successes or small wins and remember your customers and stakeholders are interested in people-centric stories, as well as positive outcomes in otherwise difficult circumstances.

There’s a strong demand in the media for any positive news amidst all this negativity, so if your business has something good to share this might be a good way of spreading your news further afield and making sure that people are still engaged with your brand.

Adding to this, there’s a new sense of community re-emerging – if your business has changed how it operates or is supporting others, such as pubs offering delivery services to those in need, make sure you share this. Social media usage has increased by 22% since lockdown and provides an excellent community engagement tool which may prove beneficial in the longer term.

Though you may not be trading at the moment, it’s important not to lose momentum. Make sure people still remember who your business is, what you do. Whether this is by maintaining an active social media presence, writing blogs for your website or even appearing in the news – don’t let people forget you if you want to continue to operate a successful business when this storm has passed.

Adapt And Evolve With The Climate

If your business can accommodate it, adaptability is important right now.

Under new government restrictions, many businesses can no longer trade as usual. Is there a way you can overcome this, and support your community too? For example, many restaurants are now offering takeaways and are giving out free meals whilst they do so, which is great in strengthening the business’ Corporate Social Reputation.

Could you keep your cashflow afloat by encouraging your stakeholders to purchase vouchers from you that can be redeemed at a later date?

Other examples of how companies may adapt during the Coronavirus period is by taking advantage of the technology we have at our disposal.

Could you give your consumers a digital version of your product or service to retain your custom? Some housebuilders are now operating fully online house viewings, whilst organisations such as Chester Zoo are livestreaming a day at the zoo on Facebook to the masses.

If your business can think of a quirky and imaginative way to stay relevant, it will almost certainly survive this uncertain period.

Create A Contingency Plan – Prepare For The Future

Plan for your future, because if you adopt the right attitude, there almost certainly will be one.

Can you create a contingency plan for your business?

Though there are so many things uncertain at the moment, if you can begin to strategize and plan your bounce-back for when this comes to pass, you’ll be in a more favourable position when the market reopens once more. Make sure you’re well prepared.

Whilst we all have extra time on our hands, we can make the most of this: working on our websites, our SEOs, or even developing social media or PR strategies.

The most important thing to add to your contingency plan, for now and for the future, is a plan that sees your business remaining adept in its industry. Make sure that people don’t forget your brand. Whether this is by thinking of a new and imaginative way to run your business (such as the examples above), or whether it’s just making sure you upkeep a strong media presence. If your company steps into the shadows during this period, it’ll be much harder for it to re-emerge when it’s over.

Also, be prepared for radical change once more when lockdown is over and when the virus dissipates. When you can reopen your doors again, you’ll almost certainly be met with a different audience than the one you’ve come to know. After recovering from the most governed period of their lives, there’s no doubt that people will be more appreciative. They’ll want to explore more, they’ll want to travel more, they’ll want to eat out more and they’ll want to buy more things.

We’ll have a more spontaneous and obligated population on our hands, so make sure your business is prepared to accommodate them.

Do you need PR, Marketing or Social Media support for your business? Either in handling the Coronavirus outbreak, or preparing for when it’s over? Call us for a free, confidential assessment of your situation on 01829 720 789 or email louis@sourcepr.co.uk.

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RANDOM ACTS OF KINDNESS DAY: HOW CAN BRANDS GET INVOLVED?

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February 17th is Random Acts of Kindness Day in the UK, and ever interested in Awareness Days and how they can be leveraged in PR and Marketing campaigns, we thought we’d take a look at how brands can get involved.

The Source are an ethical PR and marketing agency, we’re heavily invested in the rural community and work with brands who care deeply about their CSR and reputation. As such, days like Random Acts of Kindness Day are the exact kind of events that we’d look to include in our PR strategies.

Here’s a little more on why exactly we do this… 

Managing CSR For Brands

PR is all about brand reputation, it’s building and maintaining an image for a business and positioning them as ethical and responsibility. CSR (Corporate Social Responsibility) plays a huge part in this. For us, we like to make sure that the brands we work with are well versed in being involved with local communities and that support charities too.

It’s really important for your brand to have a great CSR strategy, as this can make or break your business’ reputation. Days such as Random Acts of Kindness Day can help to do exactly this…

How To Get Involved In Random Acts Of Kindness Day

Random Acts of Kindness Day is just one of the many Awareness Days worth getting involved in if you’re wanting to improve your brands CSR and overall reputation. What’s more, these kinds of Awareness Days are abundantly spoken about in the media, so it’s also a great PR and marketing opportunity for getting your brand some media coverage too.

Here’s some of our ideas as to how your brand can get involved in Random Acts of Kindness Day this year:

  • Donate some money to a local charity, such as an animal shelter or food bank. Don’t pre-plan the donation, just head in and leave a cheque (and ask if they wouldn’t mind a quick photo, of course).
  • Get some of your team out doing a litter pick or beach clean-up, showing kindness to the environment and to the earth.
  • Visit a local nursing home or children’s hospital and drop off some bits and bobs that you’ll know they’d love. This one might be a little harder to be ‘random’ as you’ll probably have to get in touch with a co-ordinator first, but it’s still a kind thing to do.
  • Email a small business or charity and offer an hour or two of your services for free, they won’t be expecting an email like that and if you work in a service-led industry (such as PR like us) that extra hour or two might benefit their business more than you could ever anticipate.
  • Ask your staff members to bring in a few items of food, or some clothing that can be donated either to a local food bank or charity shelter, helping out small businesses is a really nice idea for Random Acts of Kindness Day.
  • Shout about a small business on social media, if you have a great online presence – this could mean a world of difference to them in getting them some great exposure for their brand. Take for example the ‘Hinch Effect’, not too long-ago famed influencer Mrs. Hinch posted a story of the company who fitted her a loft ladder. And the results, well, click here to find out what happened.

Want help utilising strategies like the above, and turning your kindness into coverage, as well as a strong brand image? Get in touch with The Source to find out a little more about what we do, and how the ‘Sorcerers’ can support your brand’s marketing strategy.

Call us on 01829 720789. Or, see what we get up to on social…

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Facebook: Source PR

LinkedIn: The Source

NATIONAL STORYTELLING WEEK: HOW WE USE PR TO TELL STORIES

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Today marks the beginning of National Storytelling Week, a very important time for PR and marketers for multiple reasons.

You see, the basis of PR is the ability to tell a good story. As PR isn’t paying for somebody to promote your brand like you’d do with advertising (a common misconception about our sector), it’s proving to people that your brand is one worth talking about.

But how exactly can you make that happen? Well, us PR ‘Sourcerers’ have some tricks up our sleeves. That’s how.

PR People, Or Professional Storytellers?

Everybody loves a good story, you can’t deny it.

Whether it’s a book, something you read in the newspaper, or even something you hear from somebody else. It’s human nature to want to hear about new and exciting things. It’s this very nature that makes the PR industry both a successful, but also lucrative, industry.

National Storytelling Week

In one way, it’s great that people are instinctively attracted to a good story. It puts us in business. It’s what makes PR not only an affluent industry, but one that’s so important too. Because while advertising is great and very effective if orchestrated right, you can’t really beat great organic exposure for your business.

But by the same token, it’s unmistakably hard to promote a brand organically without it coming across too salesy. Whether you’re pitching to journalists, or even to the public, if it’s painstakingly obvious that your sales-led, then you can come across dishonest and interested parties will likely lose that interest very, very quickly.

That’s why storytelling is a skill, and one not everybody can master.

National Storytelling Week – How We Do It At The Source

As mentioned just above, being able to tell a great story is the bread and butter of any great PR campaign. So how to we do it here at The Source? Well, quite aptly, National Storytelling Week is just one of the ways we aim to achieve coverage for one of our brands this week.

Hooking on to the occasion, and the fact that so many will be talking about reading and books this week, we decided to seize the opportunity and arrange a donation of books on behalf of a business we represent to a local primary school, in a target area for this client. Going off previous successes, we know that journalists in the area love this kind of story and will happily write about it both online and in print, given that it’s very timely too. Being tuned in to what’s going on in the world will not only earn us some great press coverage, but gives us the opportunity to boost our brand’s CSR too.

National Storytelling Week

 

This is just one of the ways we tell stories for PR purposes in an abundance of different tactics that we’ve mastered to raise the profile of our clients, and promote their products and services to the world in a genuine and effective way. Public Relations is a complex business, but a very important one too.

It’s not easy, but that’s where we come in…

Are you looking to boost your brand’s presence, online and offline, or are needing some PR and Marketing assistance?

Please feel free to get in touch with our friendly team by clicking here. We could be the source of your business’ potential to fly high.

HOW TO LEVERAGE AWARENESS DAYS FOR YOUR PR STRATEGY

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If there’s one thing we love working on here, it’s a great PR story. After all, “advertising is saying you’re good. PR is getting someone else to say you’re good” (Jean-Louis Gassée). Just one of the ways that we secure national and regional coverage for our clients time and time again is through leveraging what are now commonly known as awareness days.

Some important, others more ‘just for a laugh’, but all totally worth incorporating into your PR & Marketing plans if frequenting the news is part of your business strategy. Awareness days are the world’s answer to celebrating pretty random things for no apparent reason. Covering everything from ‘National Pizza Day’ to ‘Faux Fur Friday’, it seems that nowadays there’s a day (or week) to champion pretty much anything.

But how, as PRs, can we work these days in our favour? Awareness days, if they fit your brand, are great to schedule into your wider strategy. However, remember that your whole PR strategy should be varied and built around different factors, don’t just focus it on one thing.

Here’s some bases you need to cover if you want to use awareness days in your communications strategy.

Know What Awareness Days The Press Like

As with pretty much any PR story, it’s not worth the paper it’s printed on if the publications you’re targeting won’t be interested in it. The same concept goes with taking advantage of awareness days, you need to make sure that journalists are actually interested in them before moving forward. Spend some time shortlisting the days you’d like to target, then research the press coverage for those days across previous years. You’ll soon get a taste of whether the media is interested in these occasions, and moreover you’ll find out which journalists tend to write about them.

For example, a quick Google search will tell you that ‘Blue Monday’ (20th January) is a popular press topic…

Blue Monday - Using Awareness Days For PR

Google is one of the best free tools at our disposable, it can be used to shape so many different PR campaigns and strategies.

But ‘National Hug A Plumber Day’ (25th April) doesn’t return so many results. This tells you it’s probably not worth centring your press strategy around that particular awareness day. (We can’t imagine why!)

Don’t Do It Just To Do It

One thing to be conscious of is not just jumping on the bandwagon with awareness days. It’s not uncommon to see journalists taking to Twitter to say they’re fed up of ‘Blue Monday’ or ‘Singles Day’ stories. They’ve gotten so popular in the last few years that now, most people take a stab at trying to get some publicity from them. With this in mind, you need to make sure you’re only using this tactic when it really aligns with your strategy. Having a clear cut plan in place means you’ll be providing a journalist with a great story that won’t be just another email directed to their ‘deleted’ folder.

Match The Awareness Days With Your Brand

Something else you need to do if using awareness days in your PR strategy, is to ensure they’re a good fit for your brand. Some occasions are pretty versatile and can be suited to any number of different industries (Random Acts Of Kindness Day (February 17th), for example) but others are clear cut for a certain type of brand.

At the end of the day, as with any PR activity, you need to make sure that your story is valuable to the reader, but is also relevant. For example, a supermarket jumping on ‘Gorgeous Grandma Day’ (23rd July) doesn’t quite make sense and it won’t help your brand feel any real PR benefit. It’s better to stick to what makes a good read, and what generates great PR value too.

Make A Good Story

Talking of good stories, that’s another thing you really need to get right if you want to make use of awareness days in your PR strategy.

A little like how it’s important to check that certain awareness days are interesting to journalists; you’ll also need to do a recce on whether the ideas you have are press-worthy too. Ultimately, you can spend weeks or even months planning an idea around a topical awareness day, but if your efforts don’t result in a good story, then it could all be for nothing.

Using Awareness Days In PR

This ‘Christmas treat’ story we did last year worked a treat, because we knew it was timely and a good, heart-warming story.

There are many different ways to check what journalists are into covering, but some of our favourites include:

  • Following journalists on social media if they have professional accounts, as you can see what kind of stories they’re interacting with and therefore get a good sense for the topics that they cover.
  • Checking your target news sites every morning, spending 10 minutes a day exploring what stories are being covered.
  • Looking at what stories are getting the most engagement on social media and through article views. A lot of journalists are KPI’ed on interactions, so if you can provide them with a story that’s likely to get them some – they should love it.
  • Use Google Trends to see what people are searching for and therefore are interested in at the moment. This free tool from Google is a great way of auditing what’s popular in the world at any given time.
  • Check past news stories which have covered similar awareness days and see if you can spot any recurring themes. For instance, if being involved with local primary schools has been popular time and time again, then that’s probably a good place to start when brainstorming ideas for your own campaigns.

If done right, awareness days can help to really boost your PR activity when incorporated into your strategy, whether you’re B2B or B2C. Not only can they help strengthen your reputation, but they can increase your news and social media presence too.

If you’re looking for a little extra help with your PR, marketing or social media, then why not chat to us about how we can help? Here at The Source we have a growing team of professionals with expertise to cover all bases, whatever your brand vision is, we’ll have a solution. Call us on 01829 720789 or send us a message today. Or, see what we get up to on social…

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Facebook: Source PR

LinkedIn: The Source

HOW DARING DOES IT PAY TO BE WITH YOUR ADVERTISING?

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It’s no secret that it’s very hard to make adverts effective if they’re being broadcasted to a really wide audience, for your advertisement to be totally effective, it needs to be able to attract and maintain attention long enough for that engagement to be transferrable.

So how do you make something worth somebody’s time? How do you make your marketing more memorable than the rest?

Daring Advertising Done Right

One way to snatch the attention of your audience was demonstrated perfectly recently by City to Sea, a brand devoted to bettering the way us humans treat the environment. First seen in cinemas just last week,  it draws attention to the environmental issue of flushing non-degradable wet wipes down the toilet. Totally impolite and boldly unapologetic, the ad was centered around an asterix that proclaimed itself “a talking assh*le”.

“Be A Good Assh*le” was its ultimate message. And what a good message it was!

Although climate change is finally getting a lot more airtime and attention, we still don’t doubt that if the advert wasn’t so impudent and surprising, it probably wouldn’t have been as recognised as it is. But, because of the crudeness, and because of the unaccustomed nature of its content, this cinema ad has exceeded expectations… Sparking debate far further than the cinema seats of its viewers. Already, talk has begun on social media – which is only spreading the message wider and wider.

Ultimately, caring for the environment is a really important message. We’re really glad to see that this brand took a risk to promote the message that flushing wipes down the loo that aren’t degradable is really, really bad for the environment. 

You can’t deny that the risk they took really did pay off.

Daring advertising - City to Sea be a good assh*le

Their message was frank and impenitent – is this the best way to be?

Is Taboo Advertising The Way Forward?

We cant deny that the intrepid nature of the “Be A Good Assh*le” advert worked a treat in this circumstance. It’s reportedly had audiences in fits laughter and has sparked a good old conversation on Twitter.

However, is this a tactic all brands should adopt as we move forward in a world that’s ever less-receptive to advertising? One that’s always demanding originality and creativity?

Well, as with anything, we’d say that this is certainly a method that cannot be overdone. Much like a lot of things, if you use this one time and time again, it’ll decline in effectiveness. The be-all and end-all is that this advert was surprising, and it had the shock-factor. If you try and use it as inspiration for your own content, it’ll likely not have the same effect the second time round.

Not that this is the first time anyone’s ever sworn in an advertisement, mind. It’s just the first time we’ve seen it done with such brashness in a long time.

Furthermore, being taboo doesn’t sit well with everyone. We’d be inclined to believe there’d be a large proportion of the population who wouldn’t appreciate this kind of thing, who would see it as crass and inappropriate. As with any time you’re bold and daring with your marketing, you’d definitely be taking a risk to deploy this idea. There are some brands this kind of marketing simply wouldn’t gel with, for sure. You need a brand that’s really quirky, unique and quite unapologetic. For example, we could imagine brands such as  Innocent Smoothies and Ben & Jerry’s rolling with this kind of advertising and it working, other more luxury brands, such as Harrod’s for example, we couldn’t.

Here at The Source, we represent a wide range of brands from both B2B industries and B2C. For some of our clients, this idea wouldn’t work for them because it doesn’t suit their brand at all, for others, it might just.

This being said, for any brand, the message learned is that creativity always wins. The best ideas are those that are rooted within, and that aren’t necessarily taken from others.

This post originally appeared on, Jessica Pardoe – one of our PR Executive’s – blogs. You can find that post here.