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SOCIAL MEDIA MANAGEMENT TAKES A NEW TWIST

Social media management takes a new twist as Twitter announces plans to ban political ads from its service globally, with the action to come into force on 22 November.

The broad ban will cover all adverts specific to candidates and issues, however some ads will be allowed to remain, including those encouraging people to vote. The organisation says, via a tweet, that they ‘believe political message reach should be earned, not bought…?’.

This comes ahead of the US Presidential election campaign as well as the General Election here in the UK.   Although on one level it makes sense and provides more of a level playing field for campaigners, regardless of their financial backing, it does open a whole area of debate.

Some of the key points that come to mind, include whether it is right for a media outlet to ban all political advertising or would it be better to implement the existing guidelines on advertising that prevent false claims, libel or malign forces acting inappropriately?

There are also a number of very grey areas including; what exactly determines a political advert?  Should the ban cover all topics relating to racial equality, women’s rights or even climate change?  It’s clear that an all-out ban would be hard to police, subjective as to what areas are covered and could pose more problems than it answers.

There is no doubt that ‘fake news’ or worse still intentionally deceptive stories should be more effectively managed on-line or at least come with an open disclaimer.  There is a growing problem of fake news as it polarises opinion, misleads and unduly influences susceptible voters – often even making the news in more genuine outlets.

The Conservative Party has also recently been told off for doctoring a video of Sir Keir Starmer outlining Labour’s position on Brexit.  Anyone with a modicum of intelligence could immediately tell it was a ‘joke’, however there is a fear that over policing of such activities or such extreme social media management could both dry up political debate but worse still put politics above mockery – at a time when our political leaders are opening themselves to satire and Spitting Image is making a timely comeback.

Twitter exemptions

As we wait for the full details of Twitter exemptions next month, it’s a shame that a media outlet is planning to unilaterally determine what advertisers can or can’t say and to therefore ironically have an influence on a political outcome.  Perhaps it is because they simply want to apply pressure on competitors like Facebook who secure significant revenue streams from political advertisers?

The media is no doubt changing and rightfully so.  We must however welcome, embrace and use new digital communications platforms but it’s critically important that the media operates to a level playing field where rules regarding false promises or advertising are closely monitored and managed.  If that is the case then there would be no need for media outlets to take matters into their own hands and influence their own audiences by determining what they’re willing to share with their customers.

PR PLANNING FOR A NO DEAL BREXIT

Despite two years on negotiations it seems that no one is any clearer whether there will be a deal or not when it comes to the UK leaving the EU.

This has caused a huge amount of uncertainty in the business community, with many reluctant to spend on potentially unnecessary plans, while others are doing what they can to be ready for all eventualities.

The one thing that’s certain in this uncertain world is that businesses need to consider their communications when preparing for the various scenarios.  A business needs to assure and reassure audiences to show that that are in control, regardless of the outcomes.

Much of it comes down to sentiment – employees, customers and suppliers all need to feel confident that they can survive, or even thrive, regardless of the outcomes.  If they lose their confidence or feel threatened productivity is proven to fall and commercial confidence declines.

Get Ready for Brexit

The Government has launched a new ‘Get Ready for Brexit’ campaign to help provide answers to questions and to provide support to those preparing for our departure from the EU. We’d advise that all businesses provide something similar for their employees, suppliers and customers – considering what are the likely questions, what are the threats and also what opportunities are presented.

The food and drink industry is one that looks likely to be particularly affected.  The industry-backed Brexit Food Hub provides a place for businesses to go to access a wide range of official advice and expertise from UK food and agriculture partners, including the latest information as it becomes available.

As always, ‘front foot’ communications are best as it enables a company to put its best foot forward and be prepared to head off any negative PR or communications before they develop.  If caught off guard by the media, employees or even concerned customers, it’s harder to get on the front foot and paint the positive picture that gives assurance to your various stakeholders.

If you need help getting that message out there, or some guidance about how to prepare a communications plan for Brexit, please contact us today.

Social Media Management

We’re often asked by clients about social media management or support in developing and devising social media campaigns as often they neither have the time nor necessary skill set to effectively attract and engage with their chosen audiences.

When looking to hire outsourced marketing support the key is to ensure you align your broader marketing communications strategy to incorporate what you’re saying to customers through your social channels.

It’s critical to get it right so you’re able to deliver consistent, timely and relevant messages.  Once the strategy is agreed, here are some top tips to getting your posts right:

  • Content is king – remember your audiences and make it relevant to them, not just a sales message
  • Don’t post if you’ve got nothing to say – ‘Happy Friday’ is a waste of time
  • Be consistent – know what you want to say, why and what you’re saying elsewhere
  • Share insight – entice and engage by providing audiences with relevant content that supports their needs or makes them relate to your brand
  • Use pictures or video to tell a story – audiences tend to spend less that 3 seconds per post, using visual aids can quickly convey a message

Outsourcing the management of your social media to a team of people that do it every day has some obvious advantages.  Not only will the team have the time and expertise to develop posts but will also provide you with the valuable insights into post performance and customer interactions.

Benefits of Social Media

Other benefits of effective social media management include having the option to:

  • Manage multiple accounts across various platforms
  • Analyse social engagement
  • Schedule posts in advance
  • Receive comprehensive reports of analytics
  • Monitor comments and respond efficiently
  • Collaborate with team members on content

The ultimate goal of social media management is to save you time, increase awareness of your products or service and therefore ultimately customers and profits.  If you want to know more contact us or slide into our DMs.

 

WHAT’S THE INFLUENCE OF INFLUENCERS?

Public relations has always been about influencing audiences and ensuring a brand or product is portrayed in the right light.

Ensuring you are able to influence those who have influence over others is a crucial part of the work whether targeting journalists, MPs or celebrities.  The advent and exponential growth of social media has however seen the emergence of ‘influencers’ whose sole purpose seems to be to share their experiences and influence others.

Admittedly, the successful influencers focus on a market segment as their area of authority, whether mums, teens, fashion bloggers or people with a passion for their homes to name just a few sectors.

‘Being an influencer’ is now one of the most popular career options for primary school children. Gone are the days of kids aspiring to be lawyers, astronauts or firemen – it’s now all about becoming an online influencer.

A survey by  global affiliate network www.awin.com showed that one in five (17 per cent) of kids now wants to be a social media influencer and 14 per cent wanted to be a YouTuber – only doctor (18 per cent) scored higher.

The role of influencers is can pay dividends for the individual as well as the brands looking to engage with audiences.   A Marketingcharts.com surveyfound 22 per cent of 18-34 year-olds made a large purchase after seeing an online influencer endorsing the item – be that games, fashion, make-up or hotels.  The challenge however is finding the right influencer, with a genuine following and who has authority and an ability to engage with their audiences.

This year’s Love Island is already spawning a new wave of ‘influencers’ with huge numbers of followers.  However, research has revealed that many of their followers are in fact fake, undermining their credibility.

Tommy Fury, the most-followed contestant, has 971,000 followers but well over half (60%) of those are fake.  The contestants whose Instagram profiles have the highest concentration of fake followers are Amber Rose Gill and Jordan Hames, at 65% each.

Six of the 17 contestant accounts were reported for suspicious activity, just weeks before the contestants were publicly announced. Strangely Anton Danyluk would appear to have great influencer and support in India, Brazil and Mexico – some of the most common countries where ‘bot farms are commonly located.

Last year, Instagram claimed it was intending to target fake likes and comments from users who use third-party apps to boost their popularity.  The issue is a serious one as research from Social Chain has reported that brands are being defrauded by up to 96% of what they spend with some influencers.

The message from this seems to be clear that when used correctly, influencers have a key role to play in successfully targeting audience groups.  However, remember to do your research to ensure you know exactly how much influence your influencer actually has.

ELMAC TECHNOLOGIES TURN TO SOURCE PR FOR PR AND SOCIAL SUPPORT

Elmac Technologies, head quartered in North Wales, has appointed Source PR to support the business with their media relations, social media management and stakeholder engagement.  The company is one of the world’s leading suppliers of Flame Arresters, supplying clients and distributors around the world.

Elmac’s innovative Flame Arresters and Low-Pressure Venting Equipment are utilised by OEM’s and Operators in a wide range of industry sectors including; petrochemicals, oil and gas, bio-fuels, mining, pharmaceuticals, power generation, agrochemicals and distilleries.

Source PR has been appointed to raise awareness of the company’s state-of-the-art design, manufacturing, testing and commercial facilities as well as its comprehensive range of enhanced In-Line and End-of-Line Deflagration Arresters and In-Line Unstable Detonation Arresters. The Elmac product range also incorporates a wide range of valves and other low-pressure venting equipment designed to meet client-specific requirements.

Louis Hill, Managing Director at Source PR, comments: “Elmac is centred on delivering its core purpose of protecting people, property and the planet. The company has a truly global reach and we have exciting plans in place to help communicate the innovative R&D, efficient operations and unparalleled customer service they deliver.”

Digital communications

Award winning Source PR is headquartered in Chester and offers a range of communications services including public relations, social media management, content management as well as digital communications.  The company has clients across the UK, offering a range of B2B and B2C communications advice.

COLLEGIATE AC TURN TO SOURCE PR FOR STRATEGIC PR SUPPORT

Collegiate AC, one of Europe’s leading providers of contemporary student accommodation, has appointed Source PR to help them raise their profile across Europe as the company looks to secure a second wave of strategic investment.

The company currently manages more than 20 developments across the UK, Spain and Portugal with schemes typically between €35m to €100m in gross development value.  In total, they currently manage assets to a value of nearly £2bn.

Collegiate has announced its intention to raise a further £2bn of strategic investment to expand the company’s portfolio to new and existing territories across Europe and has asked Source PR to help raise awareness of the business and the opportunities presented.

Louis Hill, Managing Director of Source PR, comments: “This is a great win for the team and a further endorsement of the work we have been undertaking for clients across the property sector.  We’re excited to be involved with such an innovative and forward looking brand of student accommodation.”

Corporate PR

Headquartered in Oxford, Collegiate has a major European office in the heart of Madrid where it has an in-house team of four full time architects supporting European design, specification, procurement and construction. Collegiate AC has a reputation for delivering state of the art residences using efficient construction methods to deliver investor objectives.

Award winning Source PR is headquartered in Chester and offers a range of communications services including public relations, social media management, content management as well as digital communications.  The company has clients across the UK, offering a range of B2B and B2C communications advice.

SOCIAL, SALES & REPUTATION

Social media is ever-changing and ever-growing, with new updates bring the capability of sharing more and more information in different forms month on month. For businesses, this can seem like a perfect sales platform, with the ability to use strategic spend to target potential leads.

Of course, as social media companies recognise their worth to businesses, the cost to advertise goes up. But those looking to generate sales on social media shouldn’t be down-heartened – as a well-thought out and strategic ads campaign can still bring valuable results.

But we’re not here to talk about advertising strategies – let’s be honest, we’d be here for hours – but rather the value of non-sales focused social content. It can be tempting to see any posts that don’t directly link to sales goal as pointless, but it’s important to remember that social media shouldn’t be a platform with the sole purpose of sales.

Social media acts as the face of your business’ brand. Any potential customers will check social media pages to get a feel for what your brand does, and how you work. The amount of content you post, its relevance, the reactions you spark, your engagement and interactions all help to shape who you are in both your current and potential customers’ eyes.

Social media

Social media can, of course, support sales, but it’s also there to build and maintain reputation – an exercise which should never be underestimated. Having a solid, reliable reputation has no quantitative metrics to measure success, but it is vital for business growth. Constantly working on proactive reputation building essentially gives your business credibility points in the bank – credibility as a successful, industry-leading and valuable service for a customer to invest in.

So, when looking at your business’ social media: keep an open mind, and remember that thought out, strategized posts are still working to build your reputation and secure your long-term growth.

DIGITAL AGENCY – HOW THE TIMES ARE A CHANGIN’

When working in a digital agency in Chester and providing B2B PR or consumer PR clients with support and advice, it’s so important to keep up to date with the ever-changing world of new technologies, insights and applications.

Understanding and using new technologies helps keep you at the forefront of providing valuable advice and delivering current campaigns for clients that really work for businesses and customers alike.

If you stand still too long or stop to give yourself a pat on the back, there is a real chance that you’ll get left behind.  It’s fast moving, challenging but when compared to the old days of pure PR – very rewarding.

For years there was always the question of ‘how do you put a value on PR?’  Historically it was a measurement of column inches or messages density, but now there are so many additional factors that should be considered whether it’s directly reaching thousands of customers with engaging messages through social media or producing content that improves a client’s reputation or thought leadership position. Each post or article can be measured in terms of who read it and what action they took as a result.

Digital

With the growth in digital the whole world is more transparent.  The engagement on each post can be measured, the actual number of people who read an online article can be seen and the customer journey for each purchase can be viewed as cookies follow customers through their entire purchasing process.

This is great.  It helps justify marketing budgets and provides a real opportunity to show a return on an investment.  Most important of all is that it makes you realise that you are actually making a difference, that the work you’re creating is driving sales and that the campaigns work.  The times are changing and look set to continue to evolve which has to be great news for clients and digital PR agencies alike – as long as you can keep up.

PR VERSUS POVERTY PORN

There’s growing criticism of ‘poverty porn’ and in particular how charities are using crude and clichéd PR campaigns to attract donations.  Although criticism of anyone looking to make a positive difference is largely unfair, there is a case for charitable organisations to look at how they wish to portray themselves and their causes.

This is illustrated in criticism of Red Nose Day and Stacy Dooley’s work in Africa by David Lammy MP. Although a little harsh, particularly when he’s been called out for not doing enough himself to support communities in Africa, it does open the debate on how charities need to move on from relying of pushing people into ‘guilt transactions’ as they sit down on a Saturday evening to watch Red Nose Day’s entertainment or other similar programmes.

Effective PR

As with most effective PR, if your campaign can take the audience with you on the journey you secure greater and more long term buy-in.  People believe in, follow and talk about the change they feel needs to be made rather than just reaching for their spare change.  Not dissimilar to the old adage that if you give a man a fish you will feed him for a day, but that if you teach him to fish you will feed him for life.

Digital communications are also playing an increasingly important role.  Just look at the success of campaigns like the ‘Ice Bucket Challenge’ or Movember which dominated social media for months.  This illustrates what can be achieved by engaging with the audience and taking them with you.

The charity sector is one of the most competitive with each organisation looking to secure their share of money for their worthwhile causes.  Put simply, there are more than 180,000 charities in England and Wales and those that don’t run a planned PR programme will struggle to raise awareness and subsequent funds.

As we’ve seen by recent low budget PR and digital campaigns, deep pockets aren’t essential, but charities do need to play to their strengths and engage with their audiences.  In doing so they can achieve some great successes without having to reply on promoting poverty porn.