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Using LinkedIn To PR Your Business

LinkedIn is a platform that we utilise often for our clients, especially those in B2B industries. With an audience of nearly 31.2 million users in the UK, 57% of which are between 25 and 24 years old, it’s hard to deny that there’s an opportunity here to PR your business. But how do you get the message right, and ensure that you’re using LinkedIn in the right way?

Adjusting Your Message For LinkedIn

LinkedIn is not your typical social media platform, it’s a professional networking site and though many argue that it’s becoming “more and more like Facebook” in recent years, the reality is, it hasn’t. From our perspective, LinkedIn is actually set very far apart from other popular social media channels such as Twitter, Instagram, TikTok and Facebook. Due to this, the content you post and the tone in which it is written ought to be considered. We wouldn’t recommend a ‘copy and paste job’ from one platform to another if you want to yield the best results. Instead, your message should be professional, informative and share all your best aspects as a company. Though a friendly and approachable voice is fine, think about how laid back you want to be, and keep in mind that LinkedIn is a professional channel at the end of the day.

What Should You Post On LinkedIn?

Referring back to the point made above, many would argue LinkedIn is becoming more like Facebook due to the content that sometimes goes out on the platform. So, what should you post on LinkedIn? We love seeing stories on business growth, and even personal development. But where to draw the line is perhaps leaving sharing what you had for dinner to other social media platforms. Instead, from experience, the content that tends to perform well includes…

  • Corporate personnel updates such as new hires and internal promotions
  • Positive things happening for your business such as profits and other good news
  • Sharing what you’re up to; if you’ve just attended an industry event – let us know
  • Any charity or CSR work that you or your business is doing
  • Examples of good work from your business, we love a proud and positive post
  • Updates for your stakeholders such as product launches and notable dates

And this is just a starter for ten! In reality, there’s lot’s that can be shared on LinkedIn, so long as the messaging is right. The best way to decide whether content belongs on LinkedIn, is to ask yourself if it will add value? If the answer is yes, then fire away.

Utilising Your Employees As Brand Ambassadors

LinkedIn is a really powerful tool, especially for individuals. Industry influencers such as Steven Bartlett (ex-Social Chain), and James Watt of Brewdog, often use LinkedIn as a way to communicate on behalf of their business. Any company can encourage this, no matter its size or industry. Your employees can act as ambassadors of your brand and share some of your messages so that not everything is being filtered through the company channel. This not only helps diversify content, but it also increases the chances of getting it seen by more people, which is always a good thing. To our clients, we often encourage their employees to get involved with LinkedIn where they can, and this starts with having consistent profiles (team headshots work well) and maintaining a certain level of integrity with the content that’s posted. Having some gentle guidelines isn’t a bad idea, and means that all members of a team are always putting their best selves forward on this platform.

How Often Should You Be Using LinkedIn?

Sometimes, companies get it wrong by posting too often or too little on LinkedIn. Using it as an effective tool to PR your business is achieved by getting the balance just right. Content can be either short-form or long-form (though LinkedIn has a very generous word count – make use of it where appropriate!) but should be posted moderately. We find that 1-2 posts a week work best for our clients; but don’t just post for posting’s sake – always make sure you have something important to say.

Making Use Of LinkedIn’s Content Tools

Another thing worth considering when using LinkedIn to PR your business is the tools and capabilities it has as a platform. The site has the functionality to host blogs that sit on your page, and can be shared on to the feed. Though this isn’t (unfortunately) yet a feature available for business pages, it’s something to consider for individual members of a team. Powered through LinkedIn Pulse, blogs are a great way to craft long-form content that can be easily accessed on the app or on desktop. Some might think that blogging is dead, but we have to disagree. Despite obvious SEO benefits when writing content for your own site, even blogging on LinkedIn has its benefits. Not only does this give you a chance to talk at length about your thoughts and opinions, but every month, an average of 409 million people view 20 million blog posts and 77% of people say they read them – numbers don’t lie!

Strike The Right Balance Between Sales & Exposure

It was found by Hubspot, that LinkedIn is around 277% more effective at generating leads than Facebook and Twitter – so don’t discount it as a marketing and sales tool. For B2B businesses in particular, there’s a big audience at your disposal. Thinking back to blogs and the power they can have, it was found that 60% of people are inspired to seek out a product after reading about it online. Reach those audiences with the right messages and you’ll not only grow your brand, but you may even pick up more business in the process. You can’t go wrong with that! We often talk about how PR isn’t about generating sales, and that social media activity should not all be about ROI. However, when it comes to LinkedIn, we are aware of its capabilities as a sales vessel, and do consider this in our strategies. Striking the correct balance is a good way to go. Keep most of your content informational to help build your brand’s exposure, but then also take advantage of the opportunity every now and again to help market a new product, or your services.

We use LinkedIn every day for our clients, and it’s an area we’re well versed in here at Source PR. If you’re looking for social media assistance for your brand, then get in touch with our friendly team.

HOW HAS THE WAY WE CONSUME NEWS CHANGED?

There are no two ways about it: the way that we get our news has changed over recent years. Accelerated even more so by the pandemic. More than once last year, simply popping out for a paper was not allowed, forcing more of us to consume content online than ever before. At The Source, we are advocates of the #BuyAPaper campaign and are not ignorant of the value of regional print coverage. It’s still an incredibly crucial source of local news. However, it is also important to recognise that the way we get our information is not the same as it was 20, 10 or even 5 years ago. But what does this mean for PR?

Breaking News: We Don’t Always Get Our News From The News

Social media has become really important in the last decade, now, not only is it a resource for connecting with friends, but it’s also a place for learning, venting, creating and most importantly to us – consuming news.

Around 45% of people say they get their news from social media, which is probably much higher than many would have thought when you consider various the demographics of the UK and the number of ways that you can actually get news such as radio, TV, newspapers and online websites.

Image credit: Ofcom

Apparently, gone are the days where you’d pick up a paper or switch on the 10pm news to find out what’s happening in the world. Thanks to smartphones and social media, we now have everything we could ever need to know at our fingertips. This has been highlighted even more so throughout the Coronavirus pandemic.

Recently, weekly reports from Ofcom have been analysing how the UK population has been getting its news through the Coronavirus crisis, unsurprisingly around 83% use traditional media to find out new information, but only 65% say it’s their most important news source.

We thought we’d put all this information to the test and find out in real-time how people are getting their news in 2021. The results show that whilst traditional media outlets are still valuable, social media is fundamental to most as a way of keeping up to date with current affairs and local news.

Of over 100 respondents, a staggering 76.7% said that without question, social media was their primary source of news and updates.

News Consumption Survey 2021

What Does This Media Shift Mean For PR?

When you run a PR agency, you need to be tuned in to the media landscape and how it changes. Ultimately as PRs our job is to improve the reputation of our clients, and to generate exposure for them on the platforms where this is most worthwhile.

This means that we need to be leveraging the most appropriate platforms for our clients at all times and understand that the way in which news is consumed can – and does – change.

Social media is incredibly important, yet sometimes it can be overlooked in the face of generating tangible PR coverage. It’s great to say you got a client’s community story in the local paper, or a backlink in the national of course, and we’re not saying that this coverage isn’t important. But we also know it’s important to look beyond the traditional methods of PR. Content should be shared in all the relevant spaces, and that includes social media now more than ever. After all, the numbers don’t lie. When your brand has a story to tell, you should be broadcasting it on Facebook, Twitter, LinkedIn, maybe even TikTok, as well as with local and national newspapers.

Will the way we consume news change again in the future? We’re pretty much counting on it. And will we be prepared for it? You can definitely count on us for that.

To find out more about how we build and protect reputations through various PR and marketing methods (that leverage the most up-to-date news sources) then why not get in touch with our team? We’re always up for a chat about what we can do for your business. Reach out via our website now or connect with us on Twitter or LinkedIn.

SOCIAL MEDIA ADVICE FOR B2B COMPANIES

Social media marketing is pretty vital to every company, but it’s easier for some than it is others. Marketing plans can be particularly tricky to navigate at the best of times, so we’re here with some social media advice for B2B companies from The Source team. We have a wealth of experience in B2B PR support, which includes content marketing, social media and media relations and from that experience, here’s what we recommend.

Top Social Media Advice For B2B Companies

Click on the links below to jump to specific social media advice for B2B companies…

  1. Find the right social media platforms
  2. Utilise industry news
  3. Remember that people like people
  4. Keep things interesting
  5. Leverage appropriate hashtags
  6. Don’t underestimate Facebook groups

Find The Right Social Media Platforms

Not every platform will work for every company, that goes for B2C industries as well as B2B. For example, TikTok marketing is a great opportunity for brands with a visual appeal, such as tourism providers, wedding dress manufacturers and cosmetic companies. Other platforms, such as LinkedIn, work much better for B2B marketing, especially for service products such as CRM software, for example. There’s no one way to decide which social media platform will work best for your B2B company, so the best way to approach is through trial and error. See which types of content get the most engagement, and where. Traditionally, though, we’d match the following top platforms to the following sectors..

  • Instagram – mainly B2C, with opportunities for B2B
  • Twitter – mainly B2B, with opportunities for B2C
  • Facebook – both B2C and B2B
  • TikTok – mainly B2C, with opportunities for B2B
  • LinkedIn – mainly B2B
  • Pinterest – mainly B2C

So, if you’re heading a B2B company and want to give social a go, it’s worth dipping your toe in the water with LinkedIn, Twitter, Facebook and potentially Instagram and TikTok also. We have some more social media advice on what kind of content to focus on below.

Utilise Industry News

You shouldn’t be content curating all of your posts, as most of your audience will be following your accounts because they want to hear from you, however, utilising relevant industry news in posts is a good way of keeping your audience informed of relevant and interesting developments. It keeps you abreast with your sector and positions you as an expert in that field, furthermore, it creates a good mix of content to keep your strategy fresh and current. We’d recommend around an 80:20 ratio of curated to original content, but don’t be afraid to mix this up week on week.

People Like People

As we mentioned above, people like people. Though you’re selling ‘business to business’, there’s still a person behind that brand at either end. A study by Princeton University proposed the stereotype model, which boils down to the fact that people judge others on their warmth and competence. The more ‘friendly’ you appear, the more likely people are to trust you – this applies to your social media followers too. Though it’s important to draw a line and remain professional, it’s also a good idea to be conversational in your content and help build trust in your brand. Harvard psychologist Amy Cuddy says it’s important to demonstrate warmth first and then competence, especially in business settings. A lot of effective social media marketing begins with an understanding of human psychology.

Keep Things Interesting

It’s a common misconception that B2B communications have to be stiff and corporate, try injecting a light tone of voice into your content or experimenting with light-hearted competitions for engagement. With one of our B2B clients Altecnic, they ran a 12 days of Christmas giveaway which included a daily video of their Technical Manager dressed as Santa. You need to remember that your audience is human and keeping things engaging is a sure way of retaining engagement and growing following. If there’s a certain lull, never underestimate the power of a social media giveaway either, no matter your industry.

Social media advice for B2B companies: competitions

Leverage The Right Hashtags

Researching into hashtags is never time wasted. You can now use hashtags in your posts across LinkedIn, Instagram, Twitter and more recently, Facebook. One of our B2B clients frequents the ‘#PlumbersHour’ hashtag because this is where their core audience is. Hashtags are often followed by those interested in that kind of content, so if you have a specific audience of your B2B brand, then find out what the kind of conversations that they’re already in, and join in. You can discover hashtags through researching related terms on Instagram and Twitter, and also by looking at what other influential accounts are tapping in to.

Don’t Underestimate Facebook Groups

Finally, our last piece of social media advice for B2B companies is not to underestimate the power of a Facebook group. Similarly, to leveraging hashtags, Facebook groups can be a great way to find your audiences. In 2019, Facebook announced that Facebook says there “are more than 400 million people in groups that they find meaningful”, meaning there’s a huge potential audience if you know where to look. Start by searching keywords on Facebook that are relevant to your brand for example “food manufacturing”, “plumbing” or “health and safety”.

 

For more advice and support for B2B PR, social media, content marketing and more, please get in touch with our friendly and experienced team through our website. Or, you can keep up to date with what The Source is up to on Facebook, Twitter, LinkedIn and Instagram.

5 SOCIAL MEDIA TIPS TO KEEP YOUR ENGAGEMENT UP

Plunged into the second England-wide lockdown of 2020, it’s imperative that communications are continued on social media. Remaining vocal not only reassures customers, but it also keeps a brand at the forefront of their mind. When a company has something to sell through lockdown, even better. You can read our blog from the first lockdown on the importance of continuing your marketing efforts by clicking here.

Below, our social media experts at The Source have gotten their heads together and put together some helpful social media tips to keep your engagement up. The kind of advice that focuses on quality engagement, as opposed to vanity metrics and big numbers. After all, it’s better to have 10 interactions from users with purchase intent, than 100 people who’ll just scroll on without a second thought.

Five Social Media Tips For Good Engagement

Don’t Sleep On Boosted Posts

Don’t have the money for a paid ad campaign on Facebook right now? Don’t worry. Boosted posts are a great way to get around this, as you can push specific content out to a certain, refined audience (that you build yourself). You won’t find yourself paying out big budgets for this either. If you have something particular to push over a short period of time, such as last-minute room availability in a hotel, or an offer linked to an upcoming holiday (Bonfire Night, for example), then a boosted post may be the ideal cost-effective solution for you. Pre-lockdown, we boosted a Facebook post for one of our clients in the hospitality sector and for just £30, over the course of 7 days the campaign returned over 100 targeted website link clicks, as well as a reach of nearly 7000 people. That’s around a 30p cost per click and 0.04p per eyeball. You can find out more about the ins and out of boosting posts on Facebook’s help page.

Social media tips - boosted posts on Facebook

Promote On Other Platforms

When it comes to boosted posts, the usual go-to is Facebook – but the same advice can be used on Instagram too, which has a boosted post function that works alongside Facebook (due to their ownership of the platform). This means it’s super easy to do. One that’s often not mentioned in social media tips, but one that’s well worth considering… LinkedIn. Their sponsor function is a little trickier to get to grips with, with extremely specific audience filters that can provide a reach anywhere from hundreds to millions of users – but once you do get a hang of the process, it’s a great way for clients to reach the audience that are exactly right for them. Despite it being a little more costly (a daily sponsored post must be £8.00 minimum), LinkedIn was designed with B2B companies in mind, so if your clients are aiming to reach businesses and business owners, it’s well worth the investment.

Hashtag Phrases, Not Words

You can get a lot of engagement out of hashtags on Twitter in particular, but one of the best approaches (due to character limit) is to focus on phrases as opposed to single words. The reason for this, is that if someone is wanting to find out information about marketing, for example, then it’s easy enough for them to simply type the word ‘marketing’ into the search bar. Whether you’ve hashtag-ged in the post or not, as long as you’ve used the right keyword, your tweet will still be filed there. Hashtags that consist of multiple words or slogans usually get better engagement as they’re related to specific search patterns. The best tactic to use is to jump on the hashtags that are trending, wherever they’re relevant to your brand. For example, if you work with a client that produces cakes or baking ingredients, then rather than using characters up to hashtag #cake, why not wait until a Tuesday and start up a conversation around the Great British Bake Off? Use the hashtags #GreatBritishBakeOff or #GBBO which are usually trending in the UK between around 7pm-10pm on a Tuesday evening (when GBBO is on TV, that is). Another tip when it comes to hashtags, is capitalising each word to make it easier to read, for example you should say #ShopLocal instead of #shoplocal.

Tap In To New Industries

Crossing over to new industries is a great way to build your following up and widen your exposure. If your business is in food sauces, for example, try linking your content in to relate to restaurants or cafes, as opposed to keeping it really niche. This way, your business is available to a much bigger audience – but as those restaurant owners might want to purchase your sauces in the future – it’s a relevant audience too. One of the best ways to reach these new sectors is to share insights and relevant content. Get a Feedly stream going that includes trade publications for the industries you’re hoping to target so you can reshare their content, and don’t miss appropriate hashtags too, especially on Twitter and LinkedIn. They can help make sure you’re reaching the right people.

Try New Things

Lastly, another great social media tip to keep up the momentum with your social media is to experiment and try new things. A/B testing is an excellent method to trial different kinds of content, and you’ll likely find a tactic that works really well for your business. Every brand is different so it’s imperative you find what suits yours best. You could also try different platforms to see what works well for you. You might have traditionally always used Facebook and Instagram, but how about LinkedIn to reach a more corporate audience? Or, if you’re feeling particularly adventurous, TikTok marketing is very new and upcoming and the reach can be insane. You can check out an example here of a local estate agents who’re using TikTok to showcase the homes they have for sale, and average reach is around 20k views with some videos reaching over 900k impressions.

Social media tips - use TikTok

Credit: Social Films

For more social media advice, along with PR and marketing insights too, be sure to keep a close eye on our blog. Or, to keep up with what we’re doing on social – you can find us on Facebook, Twitter, LinkedIn and Instagram.

THE MARKETING STRATEGIES YOU SHOULD BE USING RIGHT NOW

As the UK is slowly easing out of lockdown, it has never been more important to deploy a number of marketing strategies to help support your business as it begins to resume normalcy. Normality might be a stretch, as life as we know it has changed a lot over the course of the law few months.

Nevertheless, lots of brands have adjusted their procedures accordingly so that they can work and trade in the “new normal” we have found ourselves to be in. Now that provisions have been made, it’s time to start marketing to your pre-existing, and potential new customers – let’s make up for lost time.

The value of marketing should never be understated. Even during UK lockdown where many businesses had to close, there was still a need to communicate and keep your brand alive. The idea was to not let your customers forget about you, and to keep them engaged and excited for when you may be able to resume ‘business as normal’. Now, since non-essential retailers have been able to open, and as the hospitality industry begins to resume next month, your marketing strategies need to change accordingly. No longer is the message: “we are here waiting for your return”, it is “we are back, and this is why you should be spending money with us”.

To get such messages across, you’ll need to use a number of marketing strategies and tactics. One is often not enough. In order to recuperate the losses that lockdown might have brought, you’re going to want to be visible to a large audience of varying demographics and with different interests. As well as remarketing to existing customers, now’s the time to start encouraging new ones in too.

Below, our team have put together some advice on marketing for hospitality, retail and other industries that might have been impacted by the Covid-19 restrictions.

Marketing Strategies For Hospitality, Retail & Other Sectors

As mentioned above, you’re going to want to deploy a number of marketing strategies in order to reach as many (relevant) people as possible. There are a number of ways in which you can do this, and they include…

Social Media Marketing

Social media marketing is great for retargeting, as chances are your followers like your content, or even better – your brand. As such, utilising social media could be the low hanging fruit for your reopening marketing strategies. Use platforms such as Twitter, Facebook, Instagram and LinkedIn to share business updates, inspirational content, hygiene protocols that will give your customers a safe experience, and anything else that you know is a particular hit with your consumers. To help build following, and to get people excited about your brand again, you might even want to run a social media competition or two. The most important thing is to remain active, you want to be popping up time and time again to your audience so that you’re on their mind ahead of 4th of July, where most businesses will be able to resume trading.

Word Of Mouth Marketing

Word of mouth marketing remains to be the best tactic there is. It’s said that as many as 83% of people would trust a reccomendation, if it came from their friends or family. Though this is largely an organic process, there are some things you can do to help it along. Why not encourage your consumers to leave you a good review on social media, or focus on branding so that even after they leave your establishment, they remember you. This could be a branded gift bag, or even something as small as a branded after-dinner mint if you’re a restaurant. When a customer goes home, and their friend or relative asks about you (perhaps being prompted after seeing your brand), you’re going to want them to say good things. Of course, word of mouth marketing is largely encouraged by the business providing an excellent service or product, so this should be a crucial focus as you reopen, or prepare to reopen on the 4th of July. Remember to share positive testimonials on social media too, as they can help reinforce to stakeholders why your brand is awesome. Reading a good review could be the final push a potential consumer, who’s been sitting on the fence, needs to pay you a visit.

Public Relations (PR)

PR is our bread and butter here at Source PR, but it also fundamentally important to your overall marketing strategy. Public Relations is a blanket term which covers your reputation management, this can be built up in lots of ways. Fundamentally though, it’s important to work on your strategy, possibly by utilising a PR agency, to ensure your brand image is a strong one, and one that rises above key competitors in your industry. A big part of PR is media relations, which involves getting your brand into media titles, both online and in print. This kind of exposure for your brand is great as you adjust to trading again, as it can reach a potential audience pool wider than your social media, for example, might be able to get.

PPC & Paid Social

Another way to reach a wider audience, and one that we would recommend if you’re trying to grow your consumer base is PPC and paid social. This involves using the ad-services on Google, as well as Facebook and Instagram. Paid social ads mean that your content will reach eyeballs that might never have interacted with your brand before (or those that have, that are yet to make a conversion), whereas PPC will put you at the top of a Google results page when potential customers are searching for queries that relate to your business.

Search Engine Optimisation (SEO)

Another way to target searchers, and perhaps the most effective, is through Search Engine Optimisation (SEO). When your customers search for queries, such as “DIY stores near me” then if your business name appears near the top of that results page, it’s more likely that they’ll come to visit you. In fact, according to Think With Google, 82% of smartphone users use a search engine when looking for a local business. SEO, the process of improving your website so you rank higher for these terms, is a difficult strategy that takes many years to master, but is a marketing strategy well worth considering. Why? Because you can not only reach a new audience, but also one that’s geo-targeted. Plus, the number of searchers is huge. According to Hubspot, Google processes around 70,000 searches every second.

Which marketing strategies will you be deploying as we move out of lockdown? If you need assistance in social media, PR, PPC, Paid Social, SEO, Influencer Marketing or any other means of communication, then why not send us a message and see how we can support your business?