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Influencer Marketing Lessons From Marcus Rashford

It’s fantastic to hear that the AQA exam board is looking to use Marcus Rashford as a case study on how best to use social media to instigate social change in society.  The 23 year old “black man from Wythenshawe” is not only a role model for many but a brilliant example of what an influencer can really do.

Marcus’ campaign to raise awareness of the issues associated with child poverty is rightfully textbook stuff, illustrating how best to use influence to raise awareness and deliver tangible changes to behaviour.

Within two weeks of launching, more than a million people had signed the petition calling for the government to extend free school meals through the summer holidays of the Covid-19 pandemic.  This was only the 5th time that a petition to parliament raised more than 1m signatures.

His success as an influencer is down to several reasons.  The first is that he has ‘lived experience’ and can relate to the issues he supports.  As a child, it’s well reported that Marcus Rashford had experienced significant poverty and could personally share the role that free school meals had played in his own life.  This meant he was not ‘preachy’ but honest and relatable based on his genuine experiences.

The footballer also has a significant profile on social media with more than 11.8 million followers on Instagram and a further 5 million on Twitter.  His personality shines through his posts and he remains consistently on message, relating to issues and topics that are important to him.  Marcus’ audience also relate to him on several levels whether football, as a young black man or as a role model in delivering social change.

He used his support well and his work was quickly amplified by cafés, takeaways, shops, and other outlets across the country who supported the campaign by pledging free meals to children during the holidays (in defiance of the government’s decision not to).  The campaign quickly built momentum at all levels of society and helped deliver the changes needed.

Marcus Rashford’s influence has been tangible.  He’s not only the youngest person to top the Sunday Times Giving List after raising more than £20 million in donations from supermarkets for groups tackling child poverty, but he’s also actively changed Government policy.

Last summer, Rashford managed to get the government to make a policy U-turn and agree to give free school meals to vulnerable youngsters during the Covid-19 impacted summer.  Later in October he secured a further £170m winter grant to support low-income families struggling with the continued impact of the pandemic.

Although he claims not to have ‘the education of a politician’ it’s clear his messages are simple and, like all good influencing campaigns or PR strategies, designed to engage with his audiences, encourage people to support the cause or even to take matters into their own hands.

This recognition, along with an MBE in the delayed 2020 Queen’s Birthday Honours List, are just some of the accolades he has achieved in his young life.  Let’s hope that Marcus Rashford’s great work continues to shine on the football field and in the fields of positively influencing equality, diversity and inclusion in today’s society.

Using LinkedIn To PR Your Business

LinkedIn is a platform that we utilise often for our clients, especially those in B2B industries. With an audience of nearly 31.2 million users in the UK, 57% of which are between 25 and 24 years old, it’s hard to deny that there’s an opportunity here to PR your business. But how do you get the message right, and ensure that you’re using LinkedIn in the right way?

Adjusting Your Message For LinkedIn

LinkedIn is not your typical social media platform, it’s a professional networking site and though many argue that it’s becoming “more and more like Facebook” in recent years, the reality is, it hasn’t. From our perspective, LinkedIn is actually set very far apart from other popular social media channels such as Twitter, Instagram, TikTok and Facebook. Due to this, the content you post and the tone in which it is written ought to be considered. We wouldn’t recommend a ‘copy and paste job’ from one platform to another if you want to yield the best results. Instead, your message should be professional, informative and share all your best aspects as a company. Though a friendly and approachable voice is fine, think about how laid back you want to be, and keep in mind that LinkedIn is a professional channel at the end of the day.

What Should You Post On LinkedIn?

Referring back to the point made above, many would argue LinkedIn is becoming more like Facebook due to the content that sometimes goes out on the platform. So, what should you post on LinkedIn? We love seeing stories on business growth, and even personal development. But where to draw the line is perhaps leaving sharing what you had for dinner to other social media platforms. Instead, from experience, the content that tends to perform well includes…

  • Corporate personnel updates such as new hires and internal promotions
  • Positive things happening for your business such as profits and other good news
  • Sharing what you’re up to; if you’ve just attended an industry event – let us know
  • Any charity or CSR work that you or your business is doing
  • Examples of good work from your business, we love a proud and positive post
  • Updates for your stakeholders such as product launches and notable dates

And this is just a starter for ten! In reality, there’s lot’s that can be shared on LinkedIn, so long as the messaging is right. The best way to decide whether content belongs on LinkedIn, is to ask yourself if it will add value? If the answer is yes, then fire away.

Utilising Your Employees As Brand Ambassadors

LinkedIn is a really powerful tool, especially for individuals. Industry influencers such as Steven Bartlett (ex-Social Chain), and James Watt of Brewdog, often use LinkedIn as a way to communicate on behalf of their business. Any company can encourage this, no matter its size or industry. Your employees can act as ambassadors of your brand and share some of your messages so that not everything is being filtered through the company channel. This not only helps diversify content, but it also increases the chances of getting it seen by more people, which is always a good thing. To our clients, we often encourage their employees to get involved with LinkedIn where they can, and this starts with having consistent profiles (team headshots work well) and maintaining a certain level of integrity with the content that’s posted. Having some gentle guidelines isn’t a bad idea, and means that all members of a team are always putting their best selves forward on this platform.

How Often Should You Be Using LinkedIn?

Sometimes, companies get it wrong by posting too often or too little on LinkedIn. Using it as an effective tool to PR your business is achieved by getting the balance just right. Content can be either short-form or long-form (though LinkedIn has a very generous word count – make use of it where appropriate!) but should be posted moderately. We find that 1-2 posts a week work best for our clients; but don’t just post for posting’s sake – always make sure you have something important to say.

Making Use Of LinkedIn’s Content Tools

Another thing worth considering when using LinkedIn to PR your business is the tools and capabilities it has as a platform. The site has the functionality to host blogs that sit on your page, and can be shared on to the feed. Though this isn’t (unfortunately) yet a feature available for business pages, it’s something to consider for individual members of a team. Powered through LinkedIn Pulse, blogs are a great way to craft long-form content that can be easily accessed on the app or on desktop. Some might think that blogging is dead, but we have to disagree. Despite obvious SEO benefits when writing content for your own site, even blogging on LinkedIn has its benefits. Not only does this give you a chance to talk at length about your thoughts and opinions, but every month, an average of 409 million people view 20 million blog posts and 77% of people say they read them – numbers don’t lie!

Strike The Right Balance Between Sales & Exposure

It was found by Hubspot, that LinkedIn is around 277% more effective at generating leads than Facebook and Twitter – so don’t discount it as a marketing and sales tool. For B2B businesses in particular, there’s a big audience at your disposal. Thinking back to blogs and the power they can have, it was found that 60% of people are inspired to seek out a product after reading about it online. Reach those audiences with the right messages and you’ll not only grow your brand, but you may even pick up more business in the process. You can’t go wrong with that! We often talk about how PR isn’t about generating sales, and that social media activity should not all be about ROI. However, when it comes to LinkedIn, we are aware of its capabilities as a sales vessel, and do consider this in our strategies. Striking the correct balance is a good way to go. Keep most of your content informational to help build your brand’s exposure, but then also take advantage of the opportunity every now and again to help market a new product, or your services.

We use LinkedIn every day for our clients, and it’s an area we’re well versed in here at Source PR. If you’re looking for social media assistance for your brand, then get in touch with our friendly team.

ALL YOU NEED TO KNOW ABOUT DOING A SOCIAL MEDIA AUDIT

There’s been an exponential rise in businesses using social media platforms to excite, entice and engage with audiences as more and more consumers turn to social media during the recent lockdowns.  To maximise performance and ensure you are on brand and have a strong message, now is the right time for companies to undertake a social media audit.

Research suggests that just under half of consumers (43%) said they were spending longer on social media because of the outbreak, and 19% say they’ll carry on spending longer on social media once restrictions lift. There has never been a better time to audit your social media than now.

The Basics Of A Social Media Audit

The good news is that a social media audit for businesses is not as painful as it sounds when left in the hands of professionals.  It’s a very worthwhile exercise to ensure brands are making the most of their opportunities, reflecting best practice and also keeping pace with the evolving social media trends and algorithms.

The basic role of an audit of all social media accounts is to help you better understand what’s happening on each network and to see at a glance the following key metrics:

  • What’s working and what’s not
  • Whether impostor accounts are stealing your followers
  • Which profiles you need to revive, repurpose, or shut down
  • New opportunities to grow and engage your audience
  • Are you being consistent and considered with your messaging

At Source PR, we’re often asked to complete company social media audits as it’s critical to understand the key elements mentioned above before embarking on developing an effective social media strategy.  To constructively move forward with an effective social media strategy it’s important to first know where you are before you determine where you want to go.

What Does A Social Media Audit Look Like?

Visibility

When undertaking a social media audit, first look at what @handles are you using, over what platforms and who has ownership or control.  Is there brand consistency across the platforms, what do the biogs say and where are you directing any subsequent web visitors?  Also, look at the imagery you’re using and check that the pages are verified to prevent imposters.

Needs & Wants

From this point you can determine what platforms and handles a business needs / wants as well as determine what’s working and what’s not.  Take the time to look at what are the most engaging posts, who is engaging with you and on what platforms as well as which networks your target audience is most active on.

Competitor Analysis

We would also recommend that you compare your approach and outlook to the competition, evaluating how you compare to them and whether you are missing any opportunities to engage with audiences or simply getting the best out of the platforms. At Source PR, we have social media tools that can track and monitor in-depth competitor activity as well as physically doing the legwork ourselves.

Identify KPIs

When auditing you social media platforms remember to stay focused on the key performance indicators (KPIs) that you want to measure.  Some of the more popular measurements can be increases in followers, link clicks, profile visits, likes / comments and other engagements.

Social Media Audit Services

Undertaking an effective social media audit for business helps determine where you are before you develop the strategy and pathway on where you want to go.  Get in touch with our team if you’re looking for support with your social media audit.  Once this is done, the real fun can begin with the development of an effective and fun social media strategy to better excite, engage and enthuse your audiences.  Watch this space and follow our social media accounts for future updates where we will share some of our social media success strategies.

WHY SOCIAL MEDIA IS NOT ALWAYS ABOUT ROI

Social media: a powerful tool that will connect you to your audience and help spread the word about what your brand has to offer.  It is of course another platform that can encourage sales but a recent campaign had us thinking about how social media does not necessarily need to lead to an increased ROI.

Have you ever thought about putting baked beans on your Weetabix?  I’m guessing your answer is no.  Well, it turns out that Weetabix have thought about it, to the point that they got tins of Heinz Baked Beans and delicately placed them on top of the nation’s favourite breakfast cereal.

On the morning of 9th February 2021, the Twittersphere went into meltdown with calls from Twitter users for Weetabix to delete its account.  It’s safe to say people were disgusted.  But it’s the disgust that carried this campaign to the point that the tweet became viral.  Weetabix’s tweet currently stands at 36K retweets, 65.6K quote tweets and 124.2K likes.  It’s certainly not a brand partnership that people would be expecting but that’s what makes the campaign so successful.  Pairing two foods broke the internet and catapulted the Weetabix and Heinz brands straight onto headlines.  The tweet was covered by media titles including, Sky News, Telegraph, Manchester Evening News and Daily Mail.

 

Piers Morgan even tried it on Good Morning Britain, adding to the conversation on social media and giving the campaign an even bigger boost to those who don’t have an online presence.  The campaign was given an opportunity to get another bite of the cherry, as Piers sampling the new delicacy made headlines and gave Weetabix and Heinz even more press coverage.

 

It wasn’t just the general public that made their opinions known on Twitter, other UK brands joined the conversation too, making for a hilarious Twitter thread.

Other brands were even trying their own disturbing Weetabix combinations…

Innocent Drinks are well known for running outrageous campaigns and causing a stir on social media.  At the end of 2020, Twitter descended into chaos as they claimed they had teamed up with Heinz for a ‘Beanz Machine’ breakfast smoothie.

So, it was all too funny when one Twitter user replied to the thread saying, “@innocent levels of chaos on the Weetabix page today.”

What followed was yet another strange brand collaboration, Weetabix took it even further…

 

The campaign worked so well because the country is living through lockdown 3.0 and everyone is in serious need for something to laugh at.  Plus, food combos are always a popular topic of conversation, Weetabix created a large-scale conversation that lasted for days.  The campaign brought everyone together, even if it was to share their disgust with Weetabix.

 

It’s evident from these types of campaigns that social media is not all about pushing sales messages and products.  It’s all about brand-building and gaining interest from the target audience.  A brand won’t go viral by simply tweeting about what they have to offer.  As the other brands started to respond to the Weetabix tweet, they were opening up a conversation for their own followers.  This was purely organic social media content and Weetabix only needed to spend money on Heinz Baked Beans.

 

You can almost guarantee that people had Weetabix on the brain for the rest of the day and added it to their shopping list for the next food shop!

 

Find out how we can support your business with its social media management by emailing us on louis@sourcepr.co.uk or calling 01829 72078.

 

PR ADVICE – CAN DEMOCRACY SURVIVE WITHOUT INDEPENDENT MEDIA?

Anyone offering PR advice to Donald Trump must have earned their corn attempting to manage his messages or even keep control of his diverging news agenda. The difficulty of offering PR advice to Donald was that, on average, the Whitehouse Director of Communications lasted just 150 days, barely enough time to effectively influence the strategy, direction or messages let alone establish working relationships with the media.

The Trump Effect On The Changing Media Landscape

During the latest presidency we have also seen a further dramatic shift in the media landscape with the emergence of ‘fake news’, direct communications through social media platforms such as twitter and a growing lack of trust in the media. This is a problem as a free and independent ‘Fourth Estate’, is supposed to hold power to account, an important element in democracy and debate.

The changing landscape has resulted in unprecedented scenes with the need for 20,000 troops to gather in the US Capitol to oversee the safe transfer of power in ‘The land of the free’. This issue has risen largely due to maverick communications and loss of control. Sadly, the storming of the Capitol buildings could therefore be a sign of things to come.

This ability to bypass an independent and regulated media has significant repercussions, particularly if the presiding narrative is that they are trying to steal the election, to not trust the media or the whole establishment. In situations like this where do you turn and who can you trust?

Would Trump Have Fared Better With Good PR Advice?

The need to be held accountable or to win an honest argument no longer applies, as communicating directly through social platforms is proven to be more effective. In Trump’s case he had more than 88 million followers on Twitter – considerably more than the readership of all the major US news outlets combined.

The net result however is illustrated by a poll in December that shows that 40% of Americans did not believe that the election was fair. This is further compounded as nearly 75% of those who voted Republican feel the election was stolen. This is despite the fact the mainstream media reported that 60 post-election lawsuits in multiple states all found that there was no fraud and that the result was fair. Logical debate is simply stifled by volumes of unproven and often unprovable claims.

It’s clear that the trust has gone and that the media are no longer seen as fair and independent reporters of the truth. The ‘lies and denies’ have gained traction and land on fertile ground particularly when communicating to an audience of followers who have built relationships with you online and who no doubt already replicate and share the same views.

Rebuilding Trust In A Post-Trump-Power World

The media also need to play their own role in rebuilding trust. There is a negative spiral occurring where media companies are not reacting to the changing landscape quickly enough or attracting the investment needed to support quality reporting. There is still a legacy of political influence or grudge bearing which needs to be overcome as it leads to poor journalism and subsequent declining influence / sales and so the cycle continues.

Social media platforms started introduced ‘fact checking’ tabs in Spring 2020 to try and manage the number of misleading claims sprouting on the platforms, but when the claims come from an historically credible source such as the President of the United States then the problems are clear. Again it comes down to who to trust – who do you believe? The large tech firms determining what’s accurate or not, the President of the US, commentators or the media?

The Wider Impact On The World

When examining the issue in context of the coronavirus pandemic the problem continues. For example, currently opinion on the vaccine is divided – with some keen to take and roll out while others believe that it’s all part of a wider conspiracy as a result of information they have listened to online (ranging from Bill Gates to 5G conspiracies). The net result however is that nearly two thirds of Americans suggest that they won’t take the vaccine right away, presenting a significant health risk to the country and an even slower recovery and return to normal.

The answer however is not to ban certain users as tech giants themselves are not regulated enough to determine who has the right to opinions. Don’t get me wrong, I believe that anyone making comments on social media platforms should be held accountable but the right to the first amendment must be paramount. That does not negate the option to prosecute racist, homophobic or inflammatory comments or to give temporary or increasingly long bans if users continue flout the rules / laws.

By determining who uses their platforms sets a precedent that may come back to bite social media companies. What happens when they are pressured to ban individuals due to one off political or cultural views or even non-related actions – simply because they do not conform to the new normal. It would be a victory for the woke but a problem for debate and therefore ultimately democracy.

The consequences could ultimately put into doubt the future of an open and free internet. How can a handful of tech bosses make decisions on who does and doesn’t have a voice on the internet? If they do then surely they should themselves be open to more scrutiny?

Where does it all stop? The ‘wokeball’ effect is already taking place with other platforms being pressured into taking similar action with facebook, YouTube and Snapchat also banning Trump. What about holocaust or climate change deniers, devout religious groups, more extreme political parties or even celebrities pushing their own agendas…?

Is Senior Counsel And PR Advice The Answer?

So, what’s the answer? Debating and arguing over differing opinions are as old as humanity itself and are instrumental in a real democracy. Debate needs to be encouraged and media companies should share both the platforms and opinions, rather than ban people or get involved in personal spats where there is a risk they become the story. Media companies should have greater support or regulation in managing their newfound power (already enough to silence the ‘most powerful man on earth’) and commentators / influencers should be open to debate as well as scrutiny.

If offering senior counsel or PR advice to corporates or individuals the same principals should apply. We would always advocate the importance of being honest, to be able to look yourself in the mirror and justify your decisions but most importantly know what you or your business stands for and be consistent to the delivery.

BEN & JERRY’S SOCIAL MEDIA MANAGEMENT – VIRTUE SIGNALLING OR VIRTUAL POSTURING?

Throughout my PR career, the advice has always been for corporates to steer clear of politics, religion or criticising the competition in the belief that it’s better to lead by example than to criticise others for the actions they take.

It now seems that view is behind the curve when looking at Ben & Jerry’s latest tweet to @PritiPatel which challenges UK policy on the management of illegal immigration as well as the crisis that is currently happening in the Channel.

On the surface, it makes a lot of sense to raise awareness of the social issues and highlight the fact that we are all people living together on one planet.  It’s also right to raise the issue faced by people caught in wars and torture as well as the brutal realities of climate change.  But should an exclusive and pricey ice cream brand to be leading the charge?

In fairness, the messaging reflects the views of B&J’s customers, the hippy ideology of the founders as well as the brand’s long-standing social principles.  It’s also positive that a business with more than 450k+ twitter followers is using its might to raise awareness.  Even from a communications perspective, at least they are taking a stand and saying something rather than the bland, generic guff that many corporates are guilty of sprouting.

Virtue Signalling or Virtual Posturing

However, before being so bold you need to make sure your own house is in order as your actions will invite scrutiny.  This scrutiny will not, and should not, be limited to the topics the brand chooses to engage in – but all areas of its operations.  This could include; what is the company doing to support climate change, how can it justify the price / profiteering of its products, are they ignoring the critically high obesity levels in the population or even what action is it taking to actually support the plight of refugees?

This scrutiny could also be applied also to the parent company Unilever who bought the brand for $326m nearly 20 years ago.  Only yesterday, ‘Unilever’ was one of the top trends on Twitter throughout the day, as many pointed out that they have issues closer to home that such as whether they are guilty of marketing a ‘skin lightening’ cream to people of colour, the exploitation of vulnerable parts of the world or even tax avoidance – that indirectly leads to less money being made available to house refugees?

To gauge people’s views on the matter my colleague @jessicapardoePR undertook a quick twitter poll and found that two thirds of responders (75+) were in favour of the company’s stand.  Although just a snapshot, this is revealing as it’s clear consumers want the brands they associate with to reflect their own ideology.

With the growth in social media and more direct communications, brands are now better placed than ever before to manage their own messages.  Previously they would have had to use the media as a mouthpiece and face the additional scrutiny that this entails.

Social media platforms are however notorious for having a life of their own with innocent or well-meaning tweets often spiralling out of control when twisted by a ‘woke world’ or those with an axe to grind.

The virtue signalling of Ben & Jerry’s latest tweet has indeed attracted such criticism, but as with most effective PR strategies, this has just extended its message and helped to position the business as a champion of cause related campaigning.  It’s a risky route to take but in the case of founders Ben Cohen and Jerry Greenfield, fortune seems to favour the brave.

 

IS IT POSSIBLE TO WORK JUST AS PRODUCTIVELY FROM HOME?

If quarantine has taught us anything about ourselves, it’s whether we can – or can’t – work from home effectively. Past studies, such as this one of a call-centre in China, have shown that, contrary to popular belief, productivity actually increases when staff work from home. Though gossip serves a purpose in the workplace (some might say an essential one), eliminating this aspect of the workspace is bound to increase productivity. A further study by Airtasker found that not only were employees healthier when working from home, but they were also on average working 16.8 more days a year in terms of productivity.

However, there is definitely a sense that some people just simply aren’t suited to working from home. Those who suffer from attention disorders, such as ADD and ADHD, find it particularly difficult without the structure and supervision of the office workspace. It’s hard enough for lots of us to stay off the (non-work related) social media when you need a distraction – particularly as the news is now ever-shifting, constantly updating us with legislation changes, statistics and advice.

So, to help you keep inspired, we at Source have compiled a short but sweet list of tips to help you work effectively from home.

  1. Listen to music. While some may understandably find this distracting, others find that listening to ambient or instrumental music while working does wonders for their concentration. This works in particular with over-ear headphones if you have noisy neighbours or a lively household!
  2. Work in a tidy space. This means you won’t have the temptation to get your Mrs. Hinch on – even if that is a productive form of procrastination. Plus, a tidy desk is a tidy mind!
  3. Work smart. If you’re in a slump, for whatever reason, leave the desk and come back when you’ve refreshed with a walk or a tea break. Globally, anxiety levels are naturally high right now, so it’s sometimes better to reset yourself with a break from the desk rather than push on through a mental hiccup.
  4. Give yourself something to look forward to. Whether it’s watching a new episode of your favourite TV show that just dropped, trying out a new recipe, or spending some chill time with your pets, having something to look forward to at the end of the working day is a great mood-lifter. Though it might seem like our choices are limited right now, there’s a wealth of advice, workouts, recipes, and amazing entertainment to keep us occupied.
  5. Limit your social media intake. This isn’t just to keep yourself away from distractions, but also to fend off some of the negative impacts of being constantly plugged in. Though it’s good to stay informed on the new advice, I find the wealth of opinions, anxiety and anger that reverberates after every government update pretty overwhelming. Keep up-to-date, but don’t be afraid to hit that mute button.

Naturally, it’s impossible to keep completely off the timelines, and it’s always nice to see the ordinary goings-on of our friends and family on Instagram, Twitter and Facebook!

At Source, we know all there is to know about social media, digital marketing and PR, and how to tailor it to your businesses’ needs – whatever they are. Contact us on 01829 720789, or follow us on Twitter (source_tweets), Instagram (prsource) and Facebook (Source PR).

THE SOURCE TO SUPPORT HOSPICE OF THE GOOD SHEPHERD WITH COMPLIMENTARY CHARITY PR

As times are rather tense right now, let’s have some positivity.

A few weeks ago, for Random Acts of Kindness Day, we shared that we’d decided to offer 6 months’ worth of complimentary charity PR to a local organisation who we felt were really in need of it.

Charity PR assistance - Source PR and Hospice of The Good Shepherd

After leaving the decision to you, the public, we were blown away with the response and all of your nominations.

Who We Decided To Offer Charity PR To, And Why…

Careful deliberation between the team has led us to a decision that the charity we wish to support is…

The Hospice of The Good Shepherd, who are based nearby to our office in Cheshire.

The Hospice of The Good Shepherd are a superb local charity who, free of charge, provide special palliative care for people with both cancer and non-cancer life limiting illnesses, at all stages. The dedicated team of staff and healthcare professionals tend to the physical, emotional and social needs of those with a life-limiting illness and help to maintain their dignity. Not only this, but they also care for relatives, carers and friends as well as patients.

Being a local Cheshire charity with such an important goal, though the decision was not easy, we felt very natural choosing Hospice Of The Good Shepherd for our charity PR campaign.

Charity PR - Source PR Support Hospice Of The Good Shepherd With Complimentary PR

We’re looking forward to showing you the work we plan to do with them.

Looking For A PR Agency?

If you’re looking for PR support for your business, why not give us a call and find out what we can do for you? Based in Cheshire, our integrated PR agency contains a team of experts in all things PR, social media, digital marketing and more.

Click here to get in touch, or give us a call on 01829 720 789.

 

Featured image credit: Chester Tweets.

THE NORTH WEST PR AGENCY

This week were excited to see our profile piece appear on Prolific North as a leading North West PR agency.  Although based in Cheshire, Source PR has increased its presence across the North West and is delighted to be profiled in this way.

Award winning Source PR, established more than 10 years ago, has grown year on year and is now regarded as one of the leading PR, marketing and digital agencies in Chester, Cheshire and the whole of the North West.

The great work undertaken by the team, covering all services including social media management, B2B PR, consumer PR, design and digital communications have all been recognised by clients with some excellent endorsements achieved across the board.

The team is also recognised for the work it has done in both helping with crisis communications, stakeholder engagement strategies as well as supporting rural businesses raise their profile and develop effective marketing strategies that build credibility and deliver customer engagement.

The North West PR Agency is also well placed to provide specialist communication support for businesses looking to secure planning permissions or help with their broader stakeholder communications.  With experience of working in the property and construction sectors for decades, Source PR is uniquely placed to help businesses with a broad range of communications challenges and issues.

Most recently, Managing Director Louis Hill was asked by the national media to comment on the government’s Covid-19 communications strategies.  His comments were widely picked up in the national media including the Daily Telegraph, Daily Mail as well as The Metro.  This kind of media coverage is often achieved for the North West PR Agency’s clients – resulting in Source PR often being nominated and receiving numerous awards.

The team at Source PR comes from a wide variety of backgrounds including those with proven PR skills, journalist backgrounds or specialist social media / digital agencies.  The team is now responsible for communicating with more than a million customers on a weekly basis for its clients located across the UK.

Earlier this year, the North West PR agency has also secured it’s first international client, helping one of Europe’s leading manufacturing businesses extend its presence in the UK and to raise its profile, credibility and to share the excellent work it does with new and existing customers.

If you would like to speak with a member of Source PR’s North West PR agency team, contact us today.  We would be delighted to meet and discuss how we can help your business grow.

LESSONS FROM A BOOKSTORE: HOW EFFECTIVE IS SOCIAL MEDIA MARKETING?

How effective is social media marketing? Well, we could tell you that it’s super worthwhile, but why not show you how effective it is instead?

Never has a story better demonstrated the sheer power of social media than that of Petersfield Bookshop. A story that we at Source PR have had the pleasure of following right from the beginning, and one that we’ve really enjoyed watching unfold.

It started like this…

Petersfield Bookshop – The Power Of A Tweet

Tumbleweed

Not a single book sold today…

£0.00…

We think this maybe the first time ever…

We know its miserable out but if you’d like to help us out please find our Abebooks offering below, all at 25% off at the moment….”

This was the tweet put out by @The_PBS, better known as Petersfield Bookshop, on the 14th January this year. We doubt whoever sat down to type it would have known just how much of an effect it would have.

Thanks to the ever-gladdening honourability of Twitter and the general tenderness of the British public, a few months down the line and the Bookshop is not only surviving but thriving.

petersfield-bookstore-how-effective-is-social-media-marketing

The tweet caught the attention of many and managed to rack up a little under 20,000 likes, supported by 9300 retweets. It attracted not only many verified accounts who further spread the notion that you should support small businesses, but also attained worldwide media coverage too.

It really has been a snowball effect; and is a true testament to just how powerful social media marketing and the right media exposure can be.

We may complain about the internet sometimes, but despite all its flaws, it really does have its advantages too. How effective is social media marketing? We think this short Twitter story demonstrates that it is entirely effective, when gotten right. Who can disagree with that? This story is just one glowing example of many.

Petersfield Bookshop went from having literally no customers on a single day, to having orders placed all around the world, along with an abundance of well-wishes and attentive followers.

Knowing exactly how to retain their audience too, the Twitter account manager for Petersfield has done an excellent job of keeping interested parties up to date. From charming acknowledgments to those who’ve supported the small business, to endearing posts that update us on how the store is doing now.

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We for one hope they never stop!

How Effective Is Social Media Marketing?

Adding to the engagement enjoyed on social media, the business has also seen quite a significant uplift in Google searches too. Thanks in no small part, we would presume, to the virality they relished just a few weeks ago.

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Google searches for ‘Petersfield Bookshop’ over the last 12 months… Spot the spike!

But perhaps what we love most about this whole affair, is that thanks to the updates on social media, you can actually really see and feel the benefits of the social media engagement that the Bookshop enjoyed. If you’re ever looking to answer the question “how effective is social media marketing?” then here’s your case study.

Not only is this total proof that social media truly works, but it’s also just so fantastic to see. We at The Source really love to see any small business burgeoning.

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Here’s to one of our absolute favourite Twitter stories of all time, long may Petersfield Bookshop continue to prosper and demonstrate how effective social media marketing is.

Are you looking for assistance with your social media marketing? You’re in the right place. Get in touch to find out how The Source can strengthen your reputation and grow your social presence. Or, why not check us out on social media?

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This blog was adapted by PR Executive Jessica Pardoe from her personal PR blog.